battery contact fault
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- Re: battery contact fault
battery contact fault
04-12-2012 7:47 PM
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They have said they have put it out to their supplier to investigate but if the fault is found to be with my line they will charge £60. I dont really agree to this so would like to find out more before I give the go ahead.
Re: battey contact fault
04-12-2012 8:06 PM
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The £60 charge is applied if the fault is on your side of the master socket. If you have connected your equipment in the test socket and the fault still exists you are not likely to be charged.
Dan
Re: battery contact fault
04-12-2012 10:03 PM
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Re: battery contact fault
04-12-2012 10:19 PM
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Re: battery contact fault
04-12-2012 10:25 PM
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Re: battery contact fault
04-12-2012 10:27 PM
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Re: battery contact fault
04-12-2012 10:50 PM
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Re: battery contact fault
04-12-2012 11:40 PM
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I've posted on your other thread, probably best to keep further updates in that thread if you read the post I've made.
You can ignore stats like attenuation with this sort of fault, the figures (especially in isolation) are meaningless, so no deductions about speeds etc can be made.
A battery contact fault is a "telephone line" fault and will be fixed. When fixed, your broadband speed will improve.
As stated by others, provided that you have connected to the test socket behind the front plate of the NTE5a, so isolating your internal wiring (if any), it proves the fault is external to your premises and so you won't get a charge. In any case, this type of fault cannot be internal (your side of the test socket) - unless you have more than one line and have stuff connected that may be introducing some connection between them.
Re: battery contact fault
05-12-2012 7:48 AM
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Quote from: Anotherone A battery contact fault is a "telephone line" fault and will be fixed. When fixed, your broadband speed will improve.
Do you mean by "telephone line" fault that the engineer that addresses it will not specifically look at the broadband connection?
Re: battery contact fault
05-12-2012 9:01 AM
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