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adsl offline

amimandami
Dabbler
Posts: 16
Registered: ‎20-02-2016

adsl offline

I'm really "pleased" by he quality of this british network. Still I find it surprising why should someone be "proud" of it.

I tried calling tech support, but sadly it is close now. On the other hand I'm happy not to have to talk with some plusnet [insert word] who is not mentality capable that the problem is from you.

Without having to pay other fees, is there a way to close this contract before term? There is no connection at all. 

 

 

3 REPLIES 3
Gel
Aspiring Champion
Posts: 2,335
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007
Baldrick1
Moderator
Moderator
Posts: 11,661
Thanks: 5,183
Fixes: 417
Registered: ‎30-06-2016

Re: adsl offline

@amimandami 

Most people find that an explanation of their problem and steps taken so far to rectify it leads to often helpful advice from fellow customers and/or action from Plusnet staff.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: adsl offline

Hi @amimandami

 

I have taken a look into your account and can see that currently your router is showing a connection to the internet, there is also recorded both up/download data transfer usage from today, which is indicative of devices performing tasks on the internet. 

If you are still noticing issues please let us know after looking at our troubleshooting guides here http://goo.gl/p2tpvL

Kind Regards, 

MoR