adsl Boradband speeds still very low
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: adsl Boradband speeds still very low
adsl Boradband speeds still very low
23-01-2024 4:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hello, had BT Openreach come out twice to investigate why our BB download speeds are down to just 600kbs on average although we should be getting average 1.2Megabytes to 1.8 megabytes.
Line is fine, no issues they can find, they even looked in the green cab in the street and again nothing to indicate line issues now.
They did make a remark though about doing something called a DLM reset on plusnets end. f I recall this fixed an issue we had with speed a few years ago.
Any chance you could action this for us?
We're on ADSL Broadband over a phone line, BT have replaced the one socket with an internet and separate phone socket.
many thanks.
Re: adsl Boradband speeds still very low
23-01-2024 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They did make a remark though about doing something called a DLM reset on plusnets end.
@spadger023 that's a bit disengenuous on the part of the OR engineer! The DLM is part of Openreach's equipment, yes an ISP can request a DLM reset on a line but so can an OR engineer🙄 He/she just probably couldn't be bothered to contact OR engineering (DCoE) to request the reset, easier to pass it to the ISP
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: adsl Boradband speeds still very low