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[Wrong section post] Intermittent Connection Drops (fibre)

El_Camino
Hooked
Posts: 6
Registered: ‎26-04-2023

[Wrong section post] Intermittent Connection Drops (fibre)

Please ignore this post - it was posted by mistake in this section, although fibre related.

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Hello Community and last hope. 

I have new contract from January. With us working from home the connection drops started from February. We have internet radio which is playing less than it is not playing as a confirmation to the connection drops. Working from hope is possible mostly using the mobile phone internet. 

There were two visits from plus.net engineers. The first replaced the old ONT unit (Openreach fibre connection unit). 

The second was supposed to come after the customer service spotted the issues. Then they did not visit, as the issues would have been fixed. After escalating on the phone they visited, did something (I wasnt home) and since then we have been having the same issues. 

The customer service cannot spot issues now (or doesnt want to). We literally dont have internet. There are 18 months left on this contract. 

 

I see others reporting same issues. Is there something I can check/do so help/resolve. My background is technical and could do/check a lot. 

 

5 REPLIES 5
jab1
Legend
Posts: 17,265
Thanks: 5,553
Fixes: 258
Registered: ‎24-02-2012

Re: Intermittent Connection Drops (fibre)

Welcome to the Community, @El_Camino . You have posted on the Broadband board, which is for ADSL/VDSL connections, but mention an ONT - are you actually on Full Fibre, as the help needed is different for each of these technologies?

John
El_Camino
Hooked
Posts: 6
Registered: ‎26-04-2023

Re: Intermittent Connection Drops (fibre)

 Thanks John, this mistake is correct - I missed to see I am in the wrong section. I do have fibre. 

I will delete and repost in the correct one. 

Thanks for correcting me!

jab1
Legend
Posts: 17,265
Thanks: 5,553
Fixes: 258
Registered: ‎24-02-2012

Re: Intermittent Connection Drops (fibre)

Fair enough. You can't delete, but this topic will be ignored.

John
El_Camino
Hooked
Posts: 6
Registered: ‎26-04-2023

Re: Intermittent Connection Drops (fibre)

Thank you, I least tried to warn people to ignore it in the subject. 

Baldrick1
Moderator
Moderator
Posts: 11,769
Thanks: 5,231
Fixes: 420
Registered: ‎30-06-2016

Re: Intermittent Connection Drops (fibre)

Moderator and Customer
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