Hi @Stephyb, I'm really sorry to hear of the experience you have recently had with us. I have taken a further look into what's happened and provided some further information on this here for you (due to being account specific).
It does look like you now have an active connection and a test hasn't picked up any faults, can you please provide further information on the issue you are seeing when trying to get online? I'd also advise having a run through our troubleshooting here.
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| Lauren Barry|
Plusnet Help Team