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Wirral Broadband

Baza68
Hooked
Posts: 6
Registered: ‎31-03-2020

Wirral Broadband

Is horrendous any reason why,and will it get sorted soon
Cheers Baza

Stay Safe 😉

9 REPLIES 9
Baldrick1
Moderator
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Posts: 11,699
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Registered: ‎30-06-2016

Re: Wirral Broadband

@Baza68 

Is it the Wirral in general or just you?

In what way is it horrendous, slow or constantly dropping?

To see what speeds your line should support put your phone number in here  https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

 

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Baza68
Hooked
Posts: 6
Registered: ‎31-03-2020

Re: Wirral Broadband

The main problem is very slow,i know everyone's using the net,
but it wont even open a page,or small video very frustrating to

say the least.
As regards the speed checker that'll have to wait because
i cant open it,
Slowly loosing the will  ;-(
B.Mason

 

Baza68
Hooked
Posts: 6
Registered: ‎31-03-2020

Re: Wirral Broadband

I opened your speed checker but i could'nt make head nor tail of it,
here's one i found on the net,,,,,,,,,B Mason

Baldrick1
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Re: Wirral Broadband

@Baza68 

The reason you probably can't make head or tail of it is because it's not a speed checker, it tells us what speed your line should be able to acjeve.

 Can you copy it, delete your phone number and post it here? We can then tell you what it means.

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Baza68
Hooked
Posts: 6
Registered: ‎31-03-2020

Re: Wirral Broadband

Sorry for late reply,we wont mention the internet ok
B Mason

Baldrick1
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Re: Wirral Broadband

@Baza68 

You are obviously a long way from your telephone exchange On ADSL your download synch rate is up to 6.5 Mbps, your actual data rate will be less than this. that is, pathetic in today's world. However, something has been done about it. If you upgrade to Fibre, which is currently available, your speed should increase about 20 fold to over 60 Mbps..

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Baza68
Hooked
Posts: 6
Registered: ‎31-03-2020

Re: Wirral Broadband

Thanks for your reply,if i wanted Fibre could i still get it,
with the current situation going on in the country,ie
are your engineers still working,plus would they have

to come into my house with the router,or could i do it

myself,Cheers B Mason

PS, Thanks for your help in this matter 😉

Baldrick1
Moderator
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Re: Wirral Broadband

@Baza68 

Just for the record my only connection with Plusnet is that I am a fellow customer.

As I understand the situation you can still upgrade but it might take longer than normal due to the shortage of Openreach technicians and priority being  concentrated on repairs. All the work is done outside of your property. From your end Plusnet will send you a new hub, which you plug in place of your existing one.

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Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Wirral Broadband

Hey @Baza68,

 

Thanks for reaching out to us here.

 

I'm sorry you're having trouble with the speed of your service and I apologise for the frustration caused. On checking your speeds this afternoon you are within the estimates for your line, if you are still having trouble with the speeds it may be worth going ahead and calling our Customer Options team on 0800 013 2632 to discuss the option of upgrading your service.

 

Let us know if you need further assistance,

Thanks.