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Wifi is awful

Posts: 1
Registered: ‎14-04-2022

Wifi is awful

Wifi doesn’t work on my phone at all, nothing loads. Speed test shows download speed of 13 & upload speed of 3.75 ? How do I help boost this this is not what I’m paying for
Posts: 17,624
Thanks: 5,752
Fixes: 265
Registered: ‎24-02-2012

Re: Wifi is awful

@scridlandx Welcome to the forums. With speeds like that, things should load with no significant problem - I used to be on 8Mb/s down 0.7Mb/s up and had no issue.

Two initial questions: I assume you are on FTTC, although you have posted in the ADSL forum, and do you have a desktop/laptop computer?

Posts: 11,920
Thanks: 5,311
Fixes: 421
Registered: ‎30-06-2016

Re: Wifi is awful

Moderators Note

This topic has been moved from ADSL Broadband to Fibre

Moderator and Customer
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Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 437
Fixes: 99
Registered: ‎22-01-2018

Re: Wifi is awful

Hiya @scridlandx


I'm really sorry you are having an issue with your speed and for the hassle this is causing. I have run a test and it is showing a potential external fault. 


I have raised this to our supplier and our faults team should be back in touch in the next 72 hours here


Please come back to me if you need me to chase an update for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team