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WiFi Keeps Dropping Business Customer

DavideB
Dabbler
Posts: 16
Registered: ‎22-04-2013

WiFi Keeps Dropping Business Customer

Hello, Not really happy with PlusNet

I have been with PlusNet for years as a Residential and Now Business. My WiFi is terrible it keeps dropping out and when it works it's average - Poor Quality WHY??? 

I have an excellent router Drytek and that has never given me any problems. This has only started recently and PlusNet will not help. 

I have to revert to using my 3 wifi dongle, which perfectly runs my firestick with Netflix, Amazon, etc., without any issues. 

As a business customer, I would appreciate some help or why I am paying for business services. 

Please do not blame my phone or where the router is as it has been in the same place for years without any issues. There is only me and my wife, so no blaming kids. and we only use our phones x 2 and WiFi for the firestick.

 

Many Thanks

Davide 

22 REPLIES 22
jab1
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Registered: ‎24-02-2012

Re: WiFi Keeps Dropping Business Customer

@DavideB From your description, although you say 'my Wi-Fi keeps dropping' I suspect you mean you are losing the connection to the internet - is this the case?

It also appears from your post you do not have a desktop/laptop, so I'm wondering why you have a business connection?

John
jab1
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Re: WiFi Keeps Dropping Business Customer

Amendment to the above, having re-read the initial  post. From that picture, your phone is reporting a poor Wi-Fi signal. That is nothing to do with Plusnet, their responsibility ends at your master socket, and as you are not using a PN supplied router, they have no obligation to help you. Despite your 'don't blame my router/phone comment', it is your router (or its Wi-Fi capabilities), which is the issue, as the phone says the Wi-Fi is poor.

John
Gel
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Re: WiFi Keeps Dropping Business Customer

Dan_the_Van
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Re: WiFi Keeps Dropping Business Customer

The screen shot indicates "poor quality" which is not does necessary mean poor signal. You can have a strong signal but it's being corrupted which relates to poor quality message

Are you using 2.4ghz or 5ghz?

A starting point would be try using a wifi analyser to check if the wifi networks are congested and try another channel which is less busy.

It could be the wireless transmitter of your router causing the issue and a restart if not already been tried could resolve the issue.

If that doesn't help I would try another wireless access point connected to your broadband connection.

HTH

 

 

 

jab1
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Re: WiFi Keeps Dropping Business Customer

God thoughts, @Dan_the_Van , but I'm wondering, seeing as the OP stated his Draytek has been 'perfect for years' if it is only 802.11b/g, and the phone is looking for a more modern standard?

John
Dan_the_Van
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Re: WiFi Keeps Dropping Business Customer

@jab1 god thoughts?

Not sure what the 801.11 standard has to do with signal quality as the network device should be backward compatible.

Let's see what the OP has to say before anymore comments

jab1
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Re: WiFi Keeps Dropping Business Customer

Fair enough, Dan, although having seen his previous activity on this forum, I doubt we will get a response.

John
DavideB
Dabbler
Posts: 16
Registered: ‎22-04-2013

Re: WiFi Keeps Dropping Business Customer

Hello John 

 

I do have a Desktop PC so does my wife as we both work from home: But the Amazon Firestick for the TV and our two phones are the problem. My 3 Dongle works perfectly without a glitch. I do not see why as a business account I am having to use a 3 dongle and not PlusNet WiFi

 

Davide

DavideB
Dabbler
Posts: 16
Registered: ‎22-04-2013

Re: WiFi Keeps Dropping Business Customer

No need for sarcasm. Reason for no previous post I have not had any issues. Not going to post for the sake of it

jab1
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Re: WiFi Keeps Dropping Business Customer

@DavideB How old is the Draytek? Just wondering if it is getting old and failing - electronic devices do have a finite life. The issue is, as I see from your comments, that the Wi-Fi appears to be deteriorating - that is totally down to your equipment - providing that the data rate to your master socket - the limit of Plusnets responsibility - is OK.

John
jab1
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Re: WiFi Keeps Dropping Business Customer


@DavideB wrote:

No need for sarcasm. Reason for no previous post I have not had any issues. Not going to post for the sake of it


Fair enough - apologies.

John
DavideB
Dabbler
Posts: 16
Registered: ‎22-04-2013

Re: WiFi Keeps Dropping Business Customer

To be honest I do not have a clue what to do 

DavideB
Dabbler
Posts: 16
Registered: ‎22-04-2013

Re: WiFi Keeps Dropping Business Customer

DavideB
Dabbler
Posts: 16
Registered: ‎22-04-2013

Re: WiFi Keeps Dropping Business Customer

Draytek is a few years old well at least 10. I asked about changing it and (As I do not know a lot about these things) got told no need to change it

Then I thought as PN will be moving me to BT do I really need to buy a new one? Any advice is much appreciated 

Thanks