Hi, I have started to experience really bad lag while trying to play the mmo Rift on an evening, to the point where its unplayable. This started about 2 weeks ago. Having asked around, I have found that the only people experiencing this in that game are from the UK and have got Plusnet or BT as their ISP. What can I do about this? I am getting really frustrated that I cant join in any of our guild activity any more. Playing is mainly what I have broadband for!
Hi there, I've just checked over your account and can see we've got an engineer out to see you today. I hope they're able to get it sorted for us and we'll follow things up with you as soon as we can after the visit.
If this post resolved your issue please click the 'This fixed my problem' button