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Vodafone Secure Remote Access? fails authentication? help?! - EDIT - RESOLVED
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Vodafone Secure Remote Access? fails authentication? help?! - EDIT - RESOLVED
30-07-2012 7:33 PM
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hi there, can't figure out if this is the router I'm using or a known problem?
I have remote access to work via a laptop using VSRA (vodafone secure....)
This works fine when not accessing from home, it even works via tethering from my iphone.
When I try from my home broadband though it fails the authentication process. It basically can't see the VSRA server.
Is there a known setting I should look for in my router (a Billion 7800N) to check for traffic and allow it?
hoping someone has had similiar problems before.
Maybe I should call plus net support and see if I'm actually connecting or not?
cheers
Nik
I have remote access to work via a laptop using VSRA (vodafone secure....)
This works fine when not accessing from home, it even works via tethering from my iphone.
When I try from my home broadband though it fails the authentication process. It basically can't see the VSRA server.
Is there a known setting I should look for in my router (a Billion 7800N) to check for traffic and allow it?
hoping someone has had similiar problems before.
Maybe I should call plus net support and see if I'm actually connecting or not?
cheers
Nik
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Re: Vodafone Secure Remote Access? fails authentication? help?!
31-07-2012 10:24 AM
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Hi Nik,
Is UPnP enabled?
I'd also check that the Plusnet Broadband Firewall is switched off here.
Is UPnP enabled?
I'd also check that the Plusnet Broadband Firewall is switched off here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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Re: Vodafone Secure Remote Access? fails authentication? help?!
31-07-2012 7:23 PM
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thanks for the reply Bob, yes I have uPNP enabled, port 2800.
I don't have any other options available though in the latest firmware on the 7800N.
Also, my plusnet firewall is also OFF.
any ideas?
many thanks
Nik
I don't have any other options available though in the latest firmware on the 7800N.
Also, my plusnet firewall is also OFF.
any ideas?
many thanks
Nik
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Re: Vodafone Secure Remote Access? fails authentication? help?!
01-08-2012 7:22 AM
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ok, so i've got it working now after much fiddling.
should anyone else run into this, i'm not exactly sure why the issue happened but it looked to be down the the default gateway given by the routers DHCP was different to that of the router.
e.g router ip = 192.168.0.254
dhcp default gateway being given to the laptopn = 192.168.0.1
I added the laptops mac address to the fixed host settings to assign an IP directly not using DHCP but this didn't work. DHCP IP was still given with incorrect gateway.
I then 're-started' the router from the settings and then it worked.
Laptop was given the IP address I had assigned and default gateway was that of the router.
Hope this helps someone in the future.
Cheers
Nik
should anyone else run into this, i'm not exactly sure why the issue happened but it looked to be down the the default gateway given by the routers DHCP was different to that of the router.
e.g router ip = 192.168.0.254
dhcp default gateway being given to the laptopn = 192.168.0.1
I added the laptops mac address to the fixed host settings to assign an IP directly not using DHCP but this didn't work. DHCP IP was still given with incorrect gateway.
I then 're-started' the router from the settings and then it worked.
Laptop was given the IP address I had assigned and default gateway was that of the router.
Hope this helps someone in the future.
Cheers
Nik
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Re: Vodafone Secure Remote Access? fails authentication? help?! - EDIT - RESOLVED
01-08-2012 8:58 AM
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Very odd, glad to hear you've cracked it though
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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