View my usage not working

[#1]

I wonder if a member of Plusnet could look at my Daughters account, as she is not a member of this forum.
Since last thursday 3rd Sep her usage has shown zero, with one exception on Monday when it showed 3.4Mb. Even the small amount used by the router overnight does not show, even on Monday.
The router has been switched on all the time. I have used her connection today at about  10.30 to update some software so it should show some usage.
Do not know if it is proper to post her user ID so will wait for a response. Thanks.

[#2]

Anybody help?

[#3]

Do you have a ticket number for her account at all?
I'm afraid I can't guess her username

[#4]

Thanks for reply James, no ticket, I hoped you could help. As I said in the OP , I did not know if it was proper to post her ID. Can I ?

[#5]

Best to either PM me the username or post a ticket id in here.

[#6]

If you post the number of any closed ticket on her account James will be able to find her account.

[#7]

Pm sent to you James. But I suspect you have sorted it as the overnight free usage by the router is now showing.

[#8]

Ahem.  Perhaps not!
I was going to look at it first thing this morning, so it sounds like it started working again.
Give me a few and I'll check it out.