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Very slow connection speeds

ianbrisland
Newbie
Posts: 2
Registered: ‎17-11-2017

Very slow connection speeds

I am currently getting 3.9 Mbps download, 10.96Mbps upload on a package I should be getting a lot more.

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,525
Thanks: 5,128
Fixes: 414
Registered: ‎30-06-2016

Re: Very slow connection speeds

@ianbrisland  Welcome to the Communuty forums.

Report a fault using the mobile bot. See  https://www.plus.net/help/report-a-problem/broadband/#broadband

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

ianbrisland
Newbie
Posts: 2
Registered: ‎17-11-2017

Re: Very slow connection speeds

I have already text in Help but no reply.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Very slow connection speeds

Hi @ianbrisland 

 

I've just been taking a look at this for you and line tests aren't showing signs of any faults or obvious causes for this. Have you been connecting over WiFi whilst you've noticed the slow speeds?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 22,773
Thanks: 9,470
Fixes: 154
Registered: ‎22-08-2007

Re: Very slow connection speeds

@ianbrisland 

Data speed tests are not overly helpful - what SYNC speeds does the router report?

If you want to do data speed tests, they MUST be done over a wired connection to offer any meaningful assessment of your link speed.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.