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Very poor customer service

Neesh
Newbie
Posts: 3
Registered: ‎07-07-2018

Very poor customer service

Every time I have tried to phone plus net to find out why my bills have increased by £10/mth I cannot get through. Literally tried 10 times and up to 30 mins. Not getting better and unacceptable. Don’t deserve any customer care awards
3 REPLIES 3
Townman
Superuser
Superuser
Posts: 23,252
Thanks: 9,760
Fixes: 162
Registered: ‎22-08-2007

Re: Very poor customer service

Has your contract come to the end of your minimum term discounted price and reverted now to full price?  Your sign-up email will have advised you of the relevant dates.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gel
Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Very poor customer service

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,935
Thanks: 420
Fixes: 98
Registered: ‎22-01-2018

Re: Very poor customer service

Hello @Neesh,

 

Sorry to hear about the wait times you have experienced. I have responded via your account here in regards to this. Please let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team