Every time I have tried to phone plus net to find out why my bills have increased by £10/mth I cannot get through. Literally tried 10 times and up to 30 mins. Not getting better and unacceptable. Don’t deserve any customer care awards
Has your contract come to the end of your minimum term discounted price and reverted now to full price? Your sign-up email will have advised you of the relevant dates.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Sorry to hear about the wait times you have experienced. I have responded via your account here in regards to this. Please let us know if you need any further assistance.
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