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Very low noise margin

khan5
Dabbler
Posts: 13
Registered: 27-10-2016

Very low noise margin

hi, plusnet support team can you please set my download snr Noise margin at 9 db default  as it low all the time .thanks

5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 10
Fixes: 1
Registered: 25-11-2016

Re: Very low noise margin

Hi,

Thank you for contacting us, I have taken a look at your account settings which as you have stated the SNR is currently around 3db.

I have made some changes to your line and as requested your line SNR should now be 9db, if you have any issues after these changes please contact our technical team for further assistance.

Dan


 Daniel Heard
 Plusnet Staff
khan5
Dabbler
Posts: 13
Registered: 27-10-2016

Re: Very low noise margin

thanks for help i will see one week how it goes.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Very low noise margin

Further to my colleagues reply, if your SNR target drops to 3db again and causes you problems we can place a modify order with suppliers to essentially help keep the margin from dropping.

  

Please feel free to let us know how you get on.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
khan5
Dabbler
Posts: 13
Registered: 27-10-2016

Re: Very low noise margin

hi thanks for reply can place a modify order with suppliers as i have this prombm, before aswell and i have to contact plusnet support team to increse snr nosie margain can you put it to 6 db please.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Very low noise margin

I've changed your SNR target to 6db and placed the modify order.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support