Want to say thanks to a Plusnet guide?

[#1]

Hi @claudiachow 

Welcome to the community.

Thank you for sharing your amazing feedback about the service that Joseph delivered.

I've tracked him down and passed on your thanks and praise to recognise a fantastic job.

Michael

[#2]

I would like to leave some feedback for Sarah from the Plusnet Rewards Card team, as she has gone absolutely above and beyond to help me today.

After having a difficult experience with Plusnet customer service, Sarah was incredibly kind, understanding and patient. She took the time to listen to my situation, genuinely understood what I was dealing with and did everything she could to help resolve things. Her manager was also extremely helpful, and together they provided a level of customer service that I really appreciated.

Sarah was a pleasure to speak to, and I felt listened to and supported throughout the whole conversation. It’s clear that she genuinely cares about helping customers, and her approach made a huge difference after the experience I had earlier.

Overall, a brilliant experience and excellent customer service. Sarah is a real credit to the Plusnet Rewards Card team, and I hope her hard work and kindness are recognised. Thank you, Sarah!

[#3]

Welcome to the Plusnet Community, @al3xandrajpt 😊

Thanks so much for taking the time to share this lovely feedback about Sarah, too!

I'll make sure we get this passed on for you!

Peter

[#4]

Just wanted to note that a problem which I reported this morning regarding a line and router issue at a property I own was resolved by two very helpful staff members within Plusnet.

People are willing to complain when they get poor service but not when they get good service.

Many thanks to all involved.

[#5]

Hi @hevans,

Thanks for visiting the Plusnet Community

Thanks for taking the time to leave some positive feedback. It is great to hear you had a positive experience getting in touch to get an issue with your property's connection sorted. Using your Community account I have been able to locate the guides you spoke to and will pass on your thanks.

Alex