Want to say thanks to a Plusnet guide?

[#1]

Our guides are real people who genuinely care about helping customers, and it means a lot when their hard work gets noticed.

If someone at Plusnet has helped you out or gone the extra mile, you can let us know here. Your message will be shared with the team and helps us celebrate great service.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[#2]

Around this space, those who always go the extra (five) mile(s) to help out (though outside their job roles) are in no particular order are...

• @Gandalf 
• @plusnettony 
• @Marsh 
• @dave 
• @bobpullen 

Without whom most of the really hard and difficult stuff might never garner a resolution.  They make the concept of community work both by fielding issues not resolved by others and then by sharing knowledge which enriches the community, giving rise to increased self sufficiency.

Fixing and sharing associate knowledge is what makes the community work.

[#3]

I'm really glad to support this as I have always found the PN operators friendly and helpful. We should remember that customers don't call them unless they have a problem. Some are worried, some are annoyed, a few are downright rude. We are changing as a society, too many folk are aggressive and even abusive towards those who are trying to help them in shops, offices and perhaps worst our health workers. What are we coming to?

Plusnet has 1.4 million customers so if even a tiny proportion is affected by faults the vast majority are happy with their service. Please spare a thought for the human who is trying to repair or explain PN email or accounts systems which I'm first to agree can be infuriating, speak to them as you would wish to be spoken to and remember to say thanks even if they could not sort it out on first attempt.

Best wishes to all the Plusnet staff here in the United Kingdom rather than thousands of miles away. From this one in 1.4 million, you're doing a great job!

[#4]

Saying Thank You to a whole bunch of PlusNet people.

Over the past fifty-seven days (starting with a nearly three-week Openreach MSO and its aftermath), the PlusNet people have always been helpful. And this is an extra thank you for those who have recognised that a just-the-facts approach with a little bit of let's-get-it-resolved concern is really reassuring for someone who appreciates that (me).

The winners here have been the providers of my weeks of mobile phone PAYG data, of course🙄, but here's my thank you to PlusNetters and those who have deciphered Openreach's back-office terse shrugs.

I feel like I've spoken to loads of the team, but shout-out notably for the Sheffield team, and a few names I jotted down along the way who have been great, and who didn't parrot the "spot of bother" nonsense which the computer-bot seems to think is in any way reassuring during a major service outage: 

Kevin Taylor, Steven Watson

also Christopher King, Minnie Jones, Christene Cho, Thomas Skimin, and Rebecca Milner.

Thank you.

I've probably not highlighted everyone who I should have — by a long chalk.😃

Between you all, you corrected Openreach's odd idea of how many days of compensation were due, and the next few bills of £zero will be a big help. Ours was an odd case (a major outage overlapped awkwardly with a long-awaited full-fibre upgrade) but — between all of you — it worked out.

Moderator's note by Mike (Mav): Post released from Spam Filter.

[#5]

The quality of support on this forum was a key factor in my decision to renew my two year contract this week.

[#6]

Thanking Megan who provided exceptional customer service in helping me amend an address error before our house move next week - she was efficient and knowledgeable and resolved our issue right then and there. She made the effort to be kind and chat during the moments the line was quiet. Feeling much better about the move next week and feel confident, even if there is an issue for whatever reason when we move in, that there will be someone there to support us. 

I hope Megan can receive some sort of generous gesture of recognition from the company for her willingness to assist and kindness - we've not had a lot of luck with resolving issues over the phone with other companies, and so it was truly a delight to be met with such.

Thank you again Megan.

[#7]

Hi @violetpatrickfo 

Thanks for taking the time to say thank you to Megan after your call with her, it sounds like she really went out of her way to provide a great service. I have been able to locate your account from your community account so have found the Megan you spoke to and have passed your kind words on to make sure the great service is recognised.

Thanks

Alex