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Unband me please

FIXED
simplysup
Hooked
Posts: 6
Thanks: 2
Registered: ‎08-12-2017

Unband me please

Hi,

 

After several years of stability my connection began to suffer 12 months ago, and I was eventually banded - or so my connection stats would suggest. The line appears to have been stabilised since, and I've been seeing a consistent "attainable" rate above 80Mb for the last two months:

linerates.JPG

Therefore, could the banding please be removed from my line.

For info, the stats above are from my Billion router (I don't use Plusnet's).

 

Cheers,

Nigel

5 REPLIES 5
Mr_Paul
Seasoned Pro
Posts: 709
Thanks: 229
Fixes: 12
Registered: ‎07-06-2022

Re: Unband me please

@simplysup 

Have you verified that there is not a fault on your line, and that your service has been banded to maintain its stability?

Possibly an intermittent issue?

.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,706
Thanks: 642
Fixes: 111
Registered: ‎27-11-2020

Re: Unband me please

No fault on the line from what I can see. Will try a reset for you if you want?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
simplysup
Hooked
Posts: 6
Thanks: 2
Registered: ‎08-12-2017

Re: Unband me please

Hi Will, when the speed was initially dropped - I presume by banding, as it was a specific number through each disconnection, around 59999 - I was experiencing disconnections every few days. This was some time ago. For the last three months or so the connection has returned to its past stability and the speed was increased to its current, at 66999. Before the disconnections that led to the original speed drop I had a reasonably stable connection at 79999, with my router showing - as it does presently - an attainable rate of 84000 to 85000. This is why I'm presuming the line has been banded for some time. Does your reset affect that? If so then I'm happy to go ahead with a reset.

 

Cheers,

Nigel

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,062
Thanks: 1,639
Fixes: 494
Registered: ‎01-01-2012

Re: Unband me please

Fix

Thanks for confirming @simplysup 

I can see the same details on our end so I do think a reset should get things sorted

I've put that through for you now and it should go through in the next hour or so

 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
simplysup
Hooked
Posts: 6
Thanks: 2
Registered: ‎08-12-2017

Re: Unband me please

Just a follow-up: my connection has remained stable at 80/20 since the reset.

 

Nigel