Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
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Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
04-08-2012 7:40 PM
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I have switched to Plusnet today and I am using the Plusnet provided Technicolor TG582n router.
I run websites, and I am unable to login to my web hosting control panel (cPanel) or use SSH to connect to the web server.
In order to login to my cPanel control panel, I load up my web browser and type in the URL to the control panel, which connects to a specific port on the web server. When I try to load the cPanel website login page, the browser either times out, and doesn’t load at all, or it loads the page very very slowly, and then when I try to login, cPanel either errors stating that there is a network connection issue or that the login has timed out. I have tried telnetting to the specific port; it usually times out and only occasionally gets a connection.
In order to use SSH, I load up putty and connect to my web server on port 52583 (it’s been changed from the standard port 22). When trying to connect, this just times out.
The URLs to the cPanel control panel login page look like this:
https://mywebsite.com:2083
http://mywebsite.com:2082
Here are working examples, to use for testing, from the cPanel demo (http://cpanel.net/demo/):
http://x3demob.cpx3demo.com:2082/login/?user=x3demob&pass=x3demob
Unfortunately they do not have an https version available to test with, however; they do have a demo login URL that can be used if a firewall is blocking access:
http://cpanel.demo.cpanel.net/login/?user=x3demob&pass=x3demob
Naturally, the above URL (that does not use port 2082) works OK for me.
I know that the problem must be with the Technicolor router, as this all worked OK with my old router and ISP. cPanel control panel is the industry leading web hosting control panel, and I am certain that I am not the only Plusnet customer with a website that uses cPanel. I am aware that the Technicolor routers are relatively new to Plusnet, so I presume that the Technicolor router firewall behaves differently to previously supplied routers, hence why I have come up against this issue. What I don’t understand is why the Technicolor router is blocking these connections when I am initiating the connection internally from my PC outside to the web – surely it should allow this type of connection.
I have spoken to Plusnet support, on the phone, and I was advised to post to these forums as an experienced Plusnet staff member, or fellow Plusnet customer, could respond with direction on resolving this issue.
Thank you very much for any help.
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
04-08-2012 8:19 PM
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If you have tonnes of useful stuff cached in your browser then use one you don't normally use to test before dumping data from your main browser. Or for say firefox look under options > advanced > encryption > view certificates
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
04-08-2012 10:41 PM
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The SSH fingerprint doesn't get paired with your browser with putty and I have already tried with a different browser, different web server and on my tablet. cPanel doesn't use cookies for it's sessions and as I mentioned earlier, I should be able to consistently telnet to these ports. Thanks for the suggestion though.
I don't know why this topic has been moved, as this issue is nothing to do with web hosting and is an issue with the router's firewall, so I hope that it still receives the attention from the correct members of staff.
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
04-08-2012 10:49 PM
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Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 12:28 AM
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Ex-Broadband Service Manager
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 12:52 AM
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My router configuration is standard apart from I've enabled pings; software is v8.2.7.8.
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 1:07 AM
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Whilst I wait for Matt or Phil to take a look (thanks Kelly) it would be great to know if someone using a Technicolor TG582n can access the http://x3demob.cpx3demo.com:2082/login/?user=x3demob&pass=x3demob link?
dick:quote
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 1:55 AM
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Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 8:39 AM
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Not saying this is likely the case just a thought
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 8:44 AM
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Quote Whilst I wait for Matt or Phil to take a look (thanks Kelly) it would be great to know if someone using a Technicolor TG582n can access the http://x3demob.cpx3demo.com:2082/login/?user=x3demob&pass=x3demob link?
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 1:04 PM
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I shall see if the issue resurfaces, but thanks to all for your help.
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 3:12 PM
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Ex-Broadband Service Manager
Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 3:21 PM
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Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 3:34 PM
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Re: Unable to login to cPanel web hosting control panel or SSH - Technicolor TG582n
05-08-2012 3:42 PM
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