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Unable to access some sites due to security issues

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DW92
Newbie
Posts: 4
Thanks: 1
Registered: ‎11-08-2021

Unable to access some sites due to security issues

I am having problems accessing some sites from laptop and phone - Halifax and Tesco - and am getting this message:

Access Denied

You don't have permission to access "http://dce-homepage.tesco.com/" on this server.

Don't understand dce ... 

Have same issue on my mobile with the apps for these companies.

However I turn off wifi and use my mobile data on my phone I can get in so it must be something on the plusnet router but no idea why this is happening.

9 REPLIES 9
Baldrick1
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Re: Unable to access some sites due to security issues

@DW92   Welcome to the forum.

It’s not your ‘router’. I use a different hub and get ‘the server can’t be found ‘

Either way I would be very careful accessing a http web site these 

days.

Have you tried changing it to https?

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DW92
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Re: Unable to access some sites due to security issues

Thanks for reply but I am accessing https://www.tesco.com on my laptop and get this back:

Access Denied

You don't have permission to access "http://dce-homepage.tesco.com/" on this server.

 

Access also denied on my phone app using wifi but can get in on my phone when using mobile data so suggests to me the problem must be Plusnet.

dvorak
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Re: Unable to access some sites due to security issues

https://www.tesco.com is working fine on my PN connection and I'm sure if it was a PN wide issue the forum would be full of complaints.
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Alex
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Re: Unable to access some sites due to security issues

Hmm well am I at home using my Branson Media connection (Virgin Media).

https://www.tesco.com seems to load fine.

http://dce-homepage.tesco.com doesn't give me 'Access Denied' just the page could not be displayed.

Could be a server problem and nothing to do with the ISP?

Baldrick1
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Re: Unable to access some sites due to security issues

@dvorak 

It works fine for me too. 

@DW92 

Have you tried clearing your browser cache or using a different browser?

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DW92
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Registered: ‎11-08-2021

Re: Unable to access some sites due to security issues

Thanks again for suggestions - but exactly the same with clearing cache and using different browser.

This is what is happening:

Tesco and Halifax sites - both https:// - LAPTOP Chrome & Bing cannot access with message stating security issues (wifi connection)

Tesco & Halifax apps - android phone (wifi) - cannot access

Tesco & Halifax apps - android phone (mobile data) - SUCCESS!

Gandalf
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Re: Unable to access some sites due to security issues

Fix

Thanks for your post @DW92 and welcome to our Community Forums.

I'm sorry to see you're unable to access Tesco's site from your Plusnet broadband connection.

Can you reboot your router and try again?

Doesn't look like your connection's dropped in over a month, so I'd like to see if a restart will fix this first. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
DW92
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Re: Unable to access some sites due to security issues

Cheers - thanks for this. All working now 😀

Gandalf
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Re: Unable to access some sites due to security issues

Excellent! No problem @DW92, let us know if there are further issues or anything else you'd need help with Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet