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URGENT broadband help needed!

TerenceVoce
Newbie
Posts: 1
Registered: 25-03-2017

URGENT broadband help needed!

Hi there,
Wondering if anyone can help! Have connected plusnet router and showing as connected on wireless devices with blue light. When accessing explorer it comes up with the plusnet homepage - how do I then access the Internet from there?
Is there anything I need to change on there, all settings seem to be right and recognising connection.
Thanks in advance!
Tags (2)
2 REPLIES
Gel
Seasoned Pro
Posts: 1,536
Thanks: 159
Fixes: 12
Registered: 02-08-2007

Re: URGENT broadband help needed!

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: URGENT broadband help needed!

Hi @TerenceVoce first of all a warm welcome to the community forums.

 

I am sorry you're having problems with loading webpages.

 

I'm not in the office at the moment so I can't fully check things, however if you are unable to browse to for example bbc.co.uk without diverting to the Plusnet setup page I'd advise to navigate to the router settings at http://192.168.1.254.

 

Once you're there, if you go to Advanced Settings, logging in with the admin password then go to the Broadband tab. Make sure you connect to the internet using [yourusername]@plusdsl.net and your account password.

 

Please feel free to let us know how you get on.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff