Trouble with mumble

[#1]

07070707

[#2]

Could you get us a pathping please for someone that  isn't on Plusnet. Looking at the results I'm seeing I'm suspecting either upstream congestion or a configuration issue somewhere between LINX and the host. The traces show that the traffic goes across someone called portlane into Sweden so it could be that their link is congested or there's some config error somewhere between  us and them. A few results from other ISPs will show if they take the same routes.

[#3]

Trace route from a BT line:

C:\WINDOWS\SYSTEM32>tracert mumble.pandemic-legion.com
Tracing route to mumble.pandemic-legion.com [46.253.205.246]
over a maximum of 30 hops:
  1     3 ms    <1 ms    <1 ms  192.168.0.1
  2     5 ms     5 ms     5 ms  217.32.143.230
  3     6 ms     5 ms     5 ms  217.32.143.254
  4     9 ms     8 ms     8 ms  213.120.181.26
  5     9 ms     8 ms     8 ms  217.41.169.45
  6    10 ms    10 ms     9 ms  217.41.169.107
  7     8 ms     8 ms     8 ms  acc1-10GigE-0-2-0.sf.21cn-ipp.bt.net [109.159.25
1.66]
  8    17 ms    23 ms    24 ms  core1-te0-0-0-6.ealing.ukcore.bt.net [109.159.25
1.29]
  9    16 ms    15 ms    47 ms  peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.100]
 10    16 ms    15 ms    15 ms  195.66.224.243
 11    46 ms    46 ms    47 ms  po41-20g-r85.cr0-r86.hy-sto.se.p80.net [82.96.1.
161]
 12    54 ms    55 ms    56 ms  telelocation-hy-demarc0.sto.se.p80.net [82.96.53
.70]
 13    58 ms    59 ms    56 ms  91.142.184.10
 14    42 ms    41 ms    44 ms  mumble.pandemic-legion.com [46.253.205.246]
Trace complete.

[#4]

Over the last couple weeks, I've definitely noticed some performance problems with thepiratebay.se (while getting my linux iso's).
Saw this thread today, and I've only just put two and two together.
While thepiratebay.se doesn't respond to a ping, a tracert shows an all too familiar sight:

Tracing route to thepiratebay.se [194.71.107.15]
over a maximum of 30 hops:
  1    29 ms   101 ms    97 ms  dsldevice.lan [192.168.1.254]
  2    61 ms    36 ms    35 ms  lo0-central1.ptn-ag02.plus.net [195.166.128.205]
  3    28 ms    29 ms    29 ms  gi2-7-211.ptn-gw01.plus.net [84.92.5.137]
  4    29 ms    29 ms    28 ms  po4.ptn-gw02.plus.net [212.159.1.139]
  5    28 ms    28 ms    31 ms  ae3.ptw-cr02.plus.net [195.166.129.34]
  6    55 ms    44 ms    35 ms  po2.ptw-gw02.plus.net [195.166.129.39]
  7   805 ms   840 ms   809 ms  teln.lon.portlane.net [195.66.225.159]
  8     *        *     1508 ms  te-2-1.sto3.se.portlane.net [80.67.4.134]
  9   817 ms   776 ms   847 ms  te-1-1.sto2.se.portlane.net [80.67.4.137]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12  ^C

Also, there is a general lack of bandwidth while loading images from the static.thepiratebay.se server, which would also point to peak time congestion as already alluded to in this thread.
Alex

[#5]

wlololololol
PL on the same host as TBP?
That explains so much ..
And is so baws!

Anyway yeah, nobody else is having issues so it must be something other than simply load. But yeah, not to say I don't appreciate the funny here.

[#6]

Yeah, I'm now 95% sure it isn't anything to do with traffic management, and is something with our peering.  Getting closer!
Nice spot on the piratebay stuff btw, that supports this.

[#7]

I've raise an internal problem with ID:70609 for this.  Our network engineer team is pretty busy atm, but I'm hoping I can get a bit of time from them over the next few days to try and figure out what we can do.  It does appear to be a problem off our network though.

[#8]

Cool. Just wondering how it can be a problem off your network if its only happening to people on your network tho?
Also today and yesterday it has actually been usable .. where as the preceeding week it was completely not so. I had thought you had done something tbh.

[#9]

We peer with companies who handle sending the traffic on to their destination.  That company could well be different to who other ISPs use, and use different routes to get the traffic there.  That make sense?
http://searchtelecom.techtarget.com/definition/peering

[#10]

You'll be able to confirm that it's our peering by changing the route of your traffic - for instance by using a VPN service of some description.
Perhaps try and find a free one on the internet?

[#11]

Ahh cool. Yeah good read, thanks for the link. I didn't find any free networks sadly, cept tor. And thats loltastic isnt it ..
Asked a buddy in Ohio to setup one on his home box in the end. 

[#12]

@reetpetite
I'd recommend TunnelBear - 500MB for free each month but if you use the in-app button to tweet them they'll give you another 1GB for free each month.
It even has a US/UK toggle switch.
EDIT: Or not.. They appear to use the same portlane link?

Tracing route to mumble.pandemic-legion.com [46.253.205.246]
over a maximum of 30 hops:
  1    35 ms    32 ms    32 ms  10.168.10.1
  2    35 ms    43 ms    33 ms  h176-227-199-33.host.redstation.co.uk [176.227.1
99.33]
  3    53 ms    32 ms    32 ms  93-17-200-109.rackcentre.redstation.net.uk [109.
200.17.93]
  4    36 ms    39 ms    36 ms  102-16-200-109.rackcentre.redstation.net.uk [109
.200.16.102]
  5    43 ms    46 ms    48 ms  teln.lon.portlane.net [195.66.225.159]
  6    76 ms    77 ms     *     te-2-1.sto3.se.portlane.net [80.67.4.134]
  7    81 ms    80 ms    82 ms  po-10.sto1.se.portlane.net [80.67.4.128]
  8     *       79 ms    83 ms  vl-3305-adminor-demarc.sto1.se.portlane.net [80.
67.0.226]
  9    83 ms   166 ms     *     mumble.pandemic-legion.com [46.253.205.246]
 10   151 ms    79 ms    81 ms  mumble.pandemic-legion.com [46.253.205.246]

Alex

[#13]

Quote

Also today and yesterday it has actually been usable .. where as the preceeding week it was completely not so. I had thought you had done something tbh.

Doesnt mean the company with said over-subscribed link hasnt done something about it (e.g. increased capacity or reduced abuse of said capacity)

Quote

I'd recommend TunnelBear - 500MB for free each month

+

Quote

EDIT: Or not.. They appear to use the same portlane link?

Could be why the link became oversubscribed, if people are using that VPN service to download from TPB (as discussed earlier)...
Hopefully its one of those problems that will 'sort itself' or Plusnet can do the  face at their peering partner and get them to deal with it...
Regards

[#14]

I am now using Putty and SSH/Socks tunnel hosted on some dudes pr0n server in Ohio. Mumble is working fine for me in the interim. Seems pretty daft but its fun!
So at least I'm not completely stuck without coms now! Thank ye gods.
Hopefully yeah you super nerds can jigger some poke. Get in there and tackle something!  

[#15]

Brilliant, but that doesnt say if the underlying issue is resolved ..
is everything still OK without the need for SSH? (obviously only test when you're giving up for the night or before you start... wouldnt wanna interrupt the sesh )
Regards