Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Ticket number 47752165
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Ticket number 47752165
Ticket number 47752165
21-10-2011 1:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could someone have a look at this for me please ?
Been waiting over 24hours for a reply following an engineer visit to resolve a detected line fault.
From http://www.speedtester.bt.com/
Additional Information:
Your DSL Connection Rate :4192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
From https://portal.plus.net/my.html?action=data_transfer_speed
Estimated line speed:
2.0Mb (This may vary between 1Mb and 3.5Mb) - Checked on 2011-06-11 11:38:45
Current line speed:
0.25 Mb
From Draytek 2820n router
Mode State Up Speed Down Speed SNR Margin Loop Att.
G.DMT SHOWTIME 448000 4192000 16 39
Been waiting over 24hours for a reply following an engineer visit to resolve a detected line fault.
From http://www.speedtester.bt.com/
Additional Information:
Your DSL Connection Rate :4192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
From https://portal.plus.net/my.html?action=data_transfer_speed
Estimated line speed:
2.0Mb (This may vary between 1Mb and 3.5Mb) - Checked on 2011-06-11 11:38:45
Current line speed:
0.25 Mb
From Draytek 2820n router
Mode State Up Speed Down Speed SNR Margin Loop Att.
G.DMT SHOWTIME 448000 4192000 16 39
Message 1 of 7
(1,204 Views)
6 REPLIES 6
Re: Ticket number 47752165
21-10-2011 3:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 2 of 7
(722 Views)
Re: Ticket number 47752165
21-10-2011 3:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, how long is it likely to take before my IP Profile gets increased to somewhere near my sync speed rather than the 135k that BT and yourselves currently have it set at ?
Message 3 of 7
(722 Views)
Re: Ticket number 47752165
21-10-2011 4:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 4 of 7
(722 Views)
Re: Ticket number 47752165
21-10-2011 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Adam, I'll keep an eye on it and let you know how it goes
Message 5 of 7
(722 Views)
Re: Ticket number 47752165
21-10-2011 7:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's the BT profile updated
Download speedachieved during the test was - 203 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6816 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
Could someone give the Plusnet profile a kick please as it seems to be stuck at .25Mb ?
Estimated line speed:
2.0Mb (This may vary between 1Mb and 3.5Mb) - Checked on 2011-06-11 11:38:45
Current line speed:
0.25 Mb
I've updated the ticket with this request as well
Download speedachieved during the test was - 203 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6816 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
Could someone give the Plusnet profile a kick please as it seems to be stuck at .25Mb ?
Estimated line speed:
2.0Mb (This may vary between 1Mb and 3.5Mb) - Checked on 2011-06-11 11:38:45
Current line speed:
0.25 Mb
I've updated the ticket with this request as well
Message 6 of 7
(722 Views)
Re: Ticket number 47752165
24-10-2011 12:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Ravinella,
I've just nudged that up to 6000 for you.
Jojo
I've just nudged that up to 6000 for you.
Jojo
Message 7 of 7
(722 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page