Terrible bufferbloat, packet loss, jitter, etc. Text support service DOES NOT WORK

[#1]

I've been having bad bufferbloat, packet loss (particularly in video games), jitter, and general slow connection for ages now and it has gotten worse in the last couple of weeks.

I've tried texting the support service but whenever I write "ADVISOR" it doesn't even recognise it and it keeps asking for a phone number I don't have. I'm sick of it. It says 24/7 service but that's a lie.

It's unuseable at this point, how on Earth can internet in 2026 be:

-Unable to run a competitive video game without networking issues.

-Unable to stream one (1) HQ thing at a time.

-Completely unable to stream two (2) things at a time. By stream I mean 'watching a video'.

-Extremely slow download and upload speeds.

-Unable to exist without bufferbloat to the point of dysfunction.

In the UK.

It's astonishingly poor service. And then for PlusNet to not even have an email or online web chat support service is dismal beyond belief.

So what do I do to fix this given I can't even use their formal support routes?

I have no idea. I can provide any info you want.

[#2]

@MyInternetisSoS 

This might take a few days to work through.

Start by setting up a free ThinkBroadband Broadband Quality Monitor (BQM)

This will create a 24/7 monitor that displays the patterns of latency and packet loss on your internet connection.

If your Plusnet connection has a dynamic IP address, then you will also need to configure your router and the BQM settings with a dynamic DNS service - so that the remote ThinkBroadband server can track your router's WAN IP if it changes.

DDNS services that are said to work with the Plusnet Hub Two router are -

 DynDNS, NoIP, ChangeIP, EasyDNS, Zoneedit and DNS-O-Matic

Once you have the chart working, go to - https://www.thinkbroadband.com/my-profile/broadband-quality-monitor 

find and press the [Share] button under your chart,

look in the "Share Live Graph" section and copy the <Direct Link> URL,

then paste that URL in your reply here - so we can all see what is going on with your connection.