Sudden drop in speed :(
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- Re: Sudden drop in speed :(
Sudden drop in speed :(
10-10-2009 6:41 PM
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I've been a customer for a few months now, and I've had a consistent download speed of 6.5mb. But today has been just awful, so I ran a speed test and I'm barely getting 2.5mb.
Should I expect this kind of (temporary, I hope) drop? Or should I raise a support ticket?
Thanks!
Re: Sudden drop in speed :(
10-10-2009 6:49 PM
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- attenuation, noise margin and speeds
- this should tell you how to get them http://www.kitz.co.uk/adsl/frogstats.php
Re: Sudden drop in speed :(
10-10-2009 6:55 PM
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Quote from: Oldjim First thing is to post the stats from your router
- attenuation, noise margin and speeds
- this should tell you how to get them http://www.kitz.co.uk/adsl/frogstats.php
Thanks! Here we go.
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Line Attenuation (Up/Down) [dB]: 12.0 / 20.0
SN Margin (Up/Down) [dB]: 29.0 / 14.5
Re: Sudden drop in speed :(
10-10-2009 7:33 PM
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Those router stats look OK. but I am not the expert
Re: Sudden drop in speed :(
10-10-2009 7:40 PM
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Re: Sudden drop in speed :(
10-10-2009 8:03 PM
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Quote from: Paul03 @foxboom
You may want to wait until tomorrow and try another test then as this may have some bearing on your issue. This won't have helped either if you were one of the affected areas (it's fixed now BTW).
Ah, thanks Paul! I'm sure that's the problem right there.
I did look on the service status page, but I didn't see that article about the football. I'll read better next time.
Re: Sudden drop in speed :(
10-10-2009 8:16 PM
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Quote from: Paul03 @foxboom
You may want to wait until tomorrow and try another test then as this may have some bearing on your issue. This won't have helped either if you were one of the affected areas (it's fixed now BTW).
And I'm already back up to 6mb. Sorry for not noticing the support post and taking your time...
Re: Sudden drop in speed :(
10-10-2009 8:17 PM
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Re: Sudden drop in speed :(
11-10-2009 12:33 PM
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Re: Sudden drop in speed :(
11-10-2009 1:07 PM
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Re: Sudden drop in speed :(
11-10-2009 1:16 PM
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Re: Sudden drop in speed :(
11-10-2009 5:01 PM
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