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Struggling with set up

samuelpcook
Newbie
Posts: 2
Registered: ‎18-05-2023

Struggling with set up

Hello all,

My “go live” date is today and I’ve had an email saying “Home Phone - Your service is ready to use” , when I plug in my router it just flashes orange for a bit and then stays orange. Any ideas?

Thanks

Sam
4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 14,754
Thanks: 5,527
Fixes: 394
Registered: ‎30-07-2007

Re: Struggling with set up

“Home Phone - Your service is ready to use”

That means your telephone service is ready. Your broadband service hasnt been activated yet, you'll get another message when it has.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

samuelpcook
Newbie
Posts: 2
Registered: ‎18-05-2023

Re: Struggling with set up

Thank you for getting back to me Smiley Given my live date is today, will broadband be activated today?
MisterW
Superuser
Superuser
Posts: 14,754
Thanks: 5,527
Fixes: 394
Registered: ‎30-07-2007

Re: Struggling with set up

It should be, but I'm not staff so have no access to the status of customer orders. I'm just using my experience of the order process to advise on the normal expectations.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Struggling with set up

Afternoon @samuelpcook 

Sorry for how long it took to reply.

Are you all up and running now?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team