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Still waiting for broadband...

Supersezzie
Newbie
Posts: 2
Registered: ‎16-12-2018

Still waiting for broadband...

So my broadband was ordered and I was told would be live by midnight on the 14th December. My phone line is active but still no broadband. How much longer will I have to wait? And am I paying or will it be derived from my bill?! Is this a common experience with plusnet? We've just moved house and would very much like to get set up so we can get on with things and enjoy Netflix etc over Christmas!! What happened to we'll do you proud?!
2 REPLIES 2
Supersezzie
Newbie
Posts: 2
Registered: ‎16-12-2018

Re: Still waiting for broadband...

So I've just had a warning that I've used 80% of my data. I never get a data warning and it doesn't refresh for two weeks. I'm not using my Christmas holiday on my data! Where are you plusnet? This is pants!!
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,896
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Still waiting for broadband...

Hi there, I've just checked your account and can see the service is active and up and running. Do let us know if there's any other issues though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team