Speed getting slower
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- Re: Speed getting slower
Speed getting slower
26-07-2010 1:53 PM
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The ADSL2+ sync speed is getting slower on my line. Initial speeds were in the 8000 Kbps range and now the latest one is 3000 Kbs.
Router plugged into NTE5. No extensions on line. Just a phone.
I have checked the exchange status and no problems reported.
The stats below were done a few minutes ago.
BT Speed test
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
2416 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 2416 Kbps
For your connection, the acceptable range of speeds is 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3044 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.39:21.64:65.98 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
Plusnet profile
High-speed Broadband
Telephone number:
01273xxxxxx
Phone exchange:
HOVE
Estimated line speed:
7 - Checked on 2010-04-14 13:33:43
Current line speed:
14000
ADSL Status Zoom X6 with latest firmware
Item Status
ADSL Line State: Showtime
Downstream: 3044 Kbps
Upstream: 447 Kbps
Mode: ADSL2PlusAuto
Transmit Power: 12.1 dB
ADSL Link UP Time: 1 day 5 hour 2 min 50 sec
Operational Mode: ADSL2+
Item Downstream Upstream
SNR Margin 18.15 dB 18.5 dB
Line Attenuation 37.5 dB 18.0 dB
CRC Errors 0 0
FEC Errors 0 0
HEC Errors 0 0
Can someone at Plusnet look into these figures and sort the speed problem out for me?
Thanks.
Re: Speed getting slower
26-07-2010 1:57 PM
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Re: Speed getting slower
26-07-2010 2:55 PM
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Question topic: Your Question | ID: 34413907
Quote Broadband Fault Checker - Connection checks [ Completed ]
The Connection checks have now completed
Test result summary: Pass
We have completed tests on your broadband service. Unfortunately we could not find the cause of your connection problems.
Can a human deal with this please?
Re: Speed getting slower
26-07-2010 5:01 PM
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Re: Speed getting slower
26-07-2010 5:23 PM
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Re: Speed getting slower
27-07-2010 9:29 AM
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Re: Speed getting slower
28-07-2010 5:57 PM
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Can someone at Plusnet please give me some news...?
Even an honest 'Oops we forgot about him' would be appreciated.
Re: Speed getting slower
29-07-2010 9:51 AM
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Re: Speed getting slower
29-07-2010 6:16 PM
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I cannot use the phone to call your faults team because they want it unplugged. I refuse to call 0845 numbers on the mobile.
Re: Speed getting slower
29-07-2010 7:22 PM
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Re: Speed getting slower
30-07-2010 10:01 AM
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Re: Speed getting slower
30-07-2010 7:46 PM
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I believe there is an intermittent connection. Please tell Openreach that a few days after my phone line was installed some engineers did some re-wiring outside my address. I believe that's when my connection became flaky.
So what time scale are we talking about before you have a definite answer to the slow speed problem?
Re: Speed getting slower
02-08-2010 9:51 AM
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No news since last Thursday.
Re: Speed getting slower
02-08-2010 3:29 PM
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