Speed Faults
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- Re: Speed Faults
Speed Faults
13-04-2010 2:14 AM
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Download speedachieved during the test was - 148 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :288 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 22.3:10.14:67.57 (SBE:NBE:PBE)
Phone exchange:
ARROWEBROOK
Estimated line speed:
5 - Checked on 2010-03-24 21:57:49
Current line speed:
250
Re: Speed Faults
13-04-2010 9:28 AM
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Could you post your router stats: line speed, attenuation and downstream noise margin (SNR)? That should provide the information needed to estimate what kind of speed you really should be getting. If you don't know how to get these stats, just say what type of router you have and someone here will tell you how.
In the meantime it's likely that someone from PN will pick up on your post and take a look.
If the worst comes to the worst and things don't improve, the big difference between your estimated speed and your actual speed means you should be able to leave promptly and with no penalty - but don't give up just yet.
Graham
Re: Speed Faults
13-04-2010 9:33 AM
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Have you double checked all the router settings and also tried in the test socket to see if you then sync at a higher speed?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed Faults
13-04-2010 9:42 AM
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Your connection logs are showing that you had an incorrect password in the router up until early this morning. I'm not sure why the slow speed but I'd recommend trying the test jelv mentions above - if your speeds increase then it's definitely something plugged into your internal phone system that's causing the slow speeds. Is everything filtered, including a sky box if you have one?
Re: Speed Faults
13-04-2010 3:27 PM
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"Could you post your router stats: line speed, attenuation and downstream noise margin (SNR)? That should provide the information needed to estimate what kind of speed you really should be getting. If you don't know how to get these stats, just say what type of router you have and someone here will tell you how"
I'm not technically savvy enough to give stats but I'm using a speedtouch 330 USB which is what I had with my old isp and got aforementioned speeds..
"Your router is only syncing at 288 Kbps so something is very wrong.Have you double checked all the router settings and also tried in the test socket to see if you then sync at a higher speed?"
Please see above..
"Your connection logs are showing that you had an incorrect password in the router up until early this morning. I'm not sure why the slow speed but I'd recommend trying the test jelv mentions above - if your speeds increase then it's definitely something plugged into your internal phone system that's causing the slow speeds. Is everything filtered, including a sky box if you have one?"
Hi Matt, I just dont see how my password didn't change until early this morning, when I was connecting to you at 8pm last night (albeit V slow) and given that I had not changed username or password since my initial problems with connection... By the by I use the same p/w now as I did with 02... Connecting directly to the main socket with all else disconnected shows no speed improvement at all. I'm also pretty mifffed that even though the support ticket remains open no one has got back to me re my further comments posted at 8pm yesterday.
Regards
Re: Speed Faults
13-04-2010 3:33 PM
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Have a read here http://www.kitz.co.uk/adsl/frogstats.php#44
Re: Speed Faults
13-04-2010 4:07 PM
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2. The master socket is not the same as the test socket which is inside the master socket:
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed Faults
13-04-2010 4:52 PM
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regards
jim:quote
Re: Speed Faults
13-04-2010 4:55 PM
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Re: Speed Faults
13-04-2010 5:50 PM
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Thanks for the input though.
Regards
jim:quote
Re: Speed Faults
14-04-2010 5:53 PM
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Anyone know how I can?
I also notice that no reply was lefty by plusnet staff on this thread
Re: Speed Faults
14-04-2010 7:15 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed Faults
14-04-2010 11:57 PM
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Quote from: jelv Can you post the statistics reported by your router please: sync speed, noise margin and attenuation. http://www.kitz.co.uk/adsl/frogstats.php has instructions for a lot of routers.
My new router isnt listed ,, its a Dynamode R-ASDL -C4- W-G1 at pingnet my line quality is excellent .. sort of rules out issues with fiters etc wouldnt you say?
Re: Speed Faults
15-04-2010 12:09 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed Faults
15-04-2010 12:12 AM
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Quote from: jelv Can you find the stats I requested?
Sorry Jelv I cant .. they dont list my router....... and I'm not IT savvy ..
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