Speed Fault :)

[#1]

Hi guys,
I am a new customer of Plusnet, i've been reading some posts on the forum trying to get some info about his kind of problems, but couldn't find anything specific ^^
I'm posting all the info requested, please let me know if you need some more

Current Line Speed:
Postcode:
    W14 0QH
Phone exchange:
    WEST KENSINGTON
Estimated line speed:
    17Mb (This may vary between 10Mb and 19.5Mb) - Checked on 2013-03-06 15:59:55
Current line speed:
    7.15 Mb
Router Stats:
Link Information

Uptime: 4 days, 6:37:28
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8.128
Data Transferred (Sent/Received) [MB/GB]: 749,39 / 1,99
Output Power (Up/Down) [dBm]: 11,9 / 19,7
Line Attenuation (Up/Down) [dB]: 12,5 / 21,0
SN Margin (Up/Down) [dB]: 31,0 / 13,6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 28 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 28
HEC Errors (Up/Down): - / 28 / 32
All the tests has been done when connected to the following gateway:
You are currently connected to gateway pcl-ag08.
This is located in City Lifeline House.
All the tests has been done at night, roughly at 3.30AM, so that's the best i can obtain. During the day speeds goes around 5-6 mbps.
Is not bad, but still not what we supposed to get. I was just wondering if it could be possible to improve the speed, or is just the distance from the exchange.
Thanks in advance
-Mat.

[#2]

You have incorrectly been put on the ADSL1 service and not on  ADSL2+
So your line speed is limited to the max that ADSL1 does of 8128 and as a result your download can never exceed around 6 and a bit  as you are experiencing.
West ken' is both ADSL2+ and FTTC enabled.
Your line estimate is indeed in the correct ballpark for what I would expect.
Sigh
Needs sorting by plusnet

[#3]

Hi ferra91,
Really sorry about this. I've just placed an order for your broadband service to be moved from 20CN (Up to 6Mb) to 21CN (Up to 16Mb). This could take anywhere up to 7-10 working days to complete.

[#4]

Hi, i still have the same problem, it actually got worse.
I'm posting the new BT Test and stats, could you please investigate? Thanks

Telephone number:
    02076030832
Phone exchange:
    WEST KENSINGTON
Estimated line speed:
    16Mb (Accurate to within +/- 1Mbit) - Checked on 2013-04-23 22:52:42
Current line speed:
    7.15 Mb

Link Information

Uptime: 4 days, 10:49:24
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8.128
Data Transferred (Sent/Received) [GB/MB]: 1,99 / 525,28
Output Power (Up/Down) [dBm]: 11,9 / 19,8
Line Attenuation (Up/Down) [dB]: 13,0 / 21,0
SN Margin (Up/Down) [dB]: 31,0 / 14,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 9 / -
Loss of Signal (Local/Remote): 1 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 95 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 3
HEC Errors (Up/Down): - / 3 / 5

[#5]

Hi ferra91,
I'm really sorry to hear you're still having problems with the speed of your broadband.
Can you please complete the Broadband Fault Checker at http://faults.plus.net and a member of our Faults Team will get this looked into for you.

[#6]

Quote from: Chris

I've just placed an order for your broadband service to be moved from 20CN (Up to 6Mb) to 21CN (Up to 16Mb). This could take anywhere up to 7-10 working days to complete.

Looks like it hasn't completed yet, Chris.  That's not really a fault is it?

[#7]

The order hasn't completed yet, that's correct, however, the speeds are still low given that the sync rate is 8128K.
The order was rejected due to 21CN availability, I've submitted it again though.