Slow speed today?

[#1]

Hmm.  the official line is upto 5 days.
It's normally quicker though.
If it does get to the 5 day period (which I suspect it won't), let me know and I'll raise a fault.
I reckon it'll probably happen overnight though.

[#2]

Surely 500kbps to 8128kbps should happen quicker than that! Can you see any slower syncs in the last 74 hours James?

[#3]

Not since 29/01/2009 03:27:06.

[#4]

Thanks Jelv et Jamesh.
I smell a rat as my connection completely died (no LCP) before midnight on 29th. Left router on overnight and connection was working in the morning.
Suspect Stuck bRAS profile but 5 days does seem an awfully long time. BT creating a buffer for themselves I suspect.

[#5]

Third BT Speedtest results (@ 76hrs Router uptime):

Quote

Test1 comprises of Best Effort Test:  -provides background information.     Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)     IP profile for your line is - 500 kbps     Actual IP throughput achieved during the test was - 442 kbps If you wish to discuss these results please contact your ISP. If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance. Your test has completed please close this window to exit the performance tester.

[#6]

The helpdesk asked for router reboot (once) as the fault checker showed possible problem with exchange. Seems like profile, I mean progress is being made!  ... or have I spoken too soon   

[#7]

Still the same 

[#8]

Thanks for that.
We're trying to get this raised with BT atm.

[#9]

Thanking you kindly

[#10]

Out of curiosity, when raising faults to BTw do plusnet have a 'hotline' given ownership by BT generally speaking?

[#11]

No.
We use the same procedures as all other ISPs.
It's against regulatory legislation for us to be given any benefits over our other suppliers based on who our parent company is.

[#12]

Regulatory legislation says that not even BT Retail have a 'hotline' in to BT Wholesale - supposedly.

[#13]

Yes, I suppose the official line would be that but then it's who you know in business that makes the difference.

[#14]

We don't have any 'hotlines' into faults at Wholesale, though I'm sure our faults team wish we did sometimes.
We do spend a lot of time and effort trying to improve our processes, and feeding back to our account management team at Wholesale to try and improve things across the board.

[#15]

Do BTw work weekends or is it purely 9-5 M-F only for faults?