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Slow speed today?

The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Slow speed today?

Anyone getting slow speeds today? I have been fine recently but getting 500kbps or less download rate  Shocked Normally get 5-6 Mbps

Line attenuation etc fine and connected at 8128kbps.  Connected to Telehouse North, Juniper 1
60 REPLIES 60
penfold
Aspiring Pro
Posts: 2,280
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Slow speed today?

Mine seem fine

I am on PTN-AG1.  Whats your profile from the BT Tester, and from the PlusNet site?  Have you gone over your useage limits????
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Slow speed today?

I am on "City Lifeline, Juniper 9" gateway. This gateway is sometimes known as pcl-ag02 and I just downloaded the Crysis Warhead Patch from Filefront at about 2700kbps effectively  full speed (stable rate 3000kbps) on BBYW Option1
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Slow speed today?

I am currently connected to the "Telehouse North, Juniper 6" gateway. This gateway is sometimes known as thn-ag1.
my speed test is all over the place, needle up and down, nearly stopping, then giving 7900 with synch of 8128 and profile 7150
penfold
Aspiring Pro
Posts: 2,280
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Slow speed today?

That sound very reminiscent of the issues a couple of months back, with the gold drops issues that were plaguing alot of us. My speedtests are a little jumpy but they settle quite quickly.  Odd thing is though, no gateway is showing any gold drop at all, and Plus have added 2 extra segments in the last week. Sounds a little odd.  OP hasnt yet posted back though, with BT profiles, and useage....
ste
Grafter
Posts: 109
Registered: ‎07-06-2007

Re: Slow speed today?

My speed is bobbins again, Telehouse North, LLU, thn-ag2, with restricted MTU at 1440 Undecided

I tried rebooting but just made it  worse. Crazy
The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: Slow speed today?

Hi
I have used 6GB of 15GB. Not had a chance to do the BT test as had to go to work.
I was getting the 'jumpy' needle like others here too.  Sad Used Mybroadbandspeed and speedtest.net and same results.
The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: Slow speed today?

Right, will someone from PN take a look as the BTspeedtest shows my configured download throughput as 500kbps which makes sense given my 465kbps download test:
penfold
Aspiring Pro
Posts: 2,280
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Slow speed today?

Sounds like you have had a rogue sync event, thats dropped your profile. Whats the uptime on your router saying? may give a clue as to when this event happened. In any case if you are syncing normally again, will take 3 days for your profile to come back up
The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: Slow speed today?

Uptime 25hrs. Normally leave this on all the time but rebooted yesterday after trying to resolve slowdown.
Ticket raised and have to go through faultchecker.
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Slow speed today?

I know I have a good line but the results are all other the place, and who do you believe?
Test1 comprises of Best Effort Test:  -provides background information.
   Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
   IP profile for your line is - 7150 kbps
   Actual IP throughput achieved during the test was - 2108 kbps
The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: Slow speed today?

Seems weird that my profile is 500kbps exactly?  Shocked
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Slow speed today?

have you tried checking your line speed and profile here?  https://portal.plus.net/my.html?action=data_transfer_speed
The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: Slow speed today?

Thanks Pierre.
My Router shows sync of 8128kbps (which it has always been) but from the portal sync test:
Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:
    500
penfold
Aspiring Pro
Posts: 2,280
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Slow speed today?

Sounds very much like you had a sync blip, and lowered your rate/profile.  PlusNet should be able to tell you when this happened, as they have logs of this kind of thing if memory serves.  Nothing anyone can do until the requisite 3 days have passed unfortunately.