Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

[#1]

Since the PN supplied router (Thomson) obviously wasn't the problem I've re-installed it in place of the Netgear. I'll keep an eye on it and raise a line fault with Orange/BTW if needed.
Stats for Thomson :
Uptime: 0 days, 0:06:09
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 944 / 3,584
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,520
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 27.0 / 50.0
SN Margin (Up/Down) [dB]: 21.0 / 8.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 0 / 18,411
CRC Errors (Up/Down): 0 / 32
HEC Errors (Up/Down): 1 / 349
Adam

[#2]

Hi gingerbloke
I've just lifted your profile to 3500 so you should see the increase in the next 15 minutes.
Jojo

[#3]

16:10 5th August 2011
Download speedachieved during the test was - 2797 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3520 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
A marked improvement, I was just seeing 360KB/s on an update to Steam.

[#4]

Don't forget the difference between Kbps and KBps

[#5]

KB is Kbytes in this case, Steam was reporting 360KB/s whilst updating. I just fired up uTorrent and was getting 370KB/s
If it stays like this I'll be as happy as a ginger person has any right to feel 
Adam

[#6]

8:28am 6th August 2011
Download speed achieved during the test was - 3045 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3520 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps

[#7]

Going down again...
12:07pm 6th August 2011
Download speedachieved during the test was - 824 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :3520 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps

[#8]

But that's consistent with the IP Profile of 1000kbps you now have. The implication is that in the hour before your test at 08:28 this morning you had a sync in the range 1152-1408kbps, but the DLM had not caught up.

[#9]

Looks like the router reset about 1h45m ago :
Link Information

Uptime: 0 days, 1:44:14
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 928 / 2,272
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,240
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 448.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 27.5 / 50.5
SN Margin (Up/Down) [dB]: 21.0 / 10.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 74 / 0
Loss of Signal (Local/Remote): 262,143 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 262,155 / 0
FEC Errors (Up/Down): 8 / 43,989
CRC Errors (Up/Down): 7 / 48
HEC Errors (Up/Down): 1 / 229
17:57pm 6th August 2011
Download speed achieved during the test was - 834 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :2240 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps

[#10]

Link Information

Uptime: 0 days, 1:28:12
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 920 / 3,136
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,136
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 699.00
Output Power (Up/Down) [dBm]: 12.0 / 19.0
Line Attenuation (Up/Down) [dB]: 27.0 / 49.5
SN Margin (Up/Down) [dB]: 21.0 / 4.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 74 / 0
Loss of Signal (Local/Remote): 327,678 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 327,728 / 0
FEC Errors (Up/Down): 0 / 839,750
CRC Errors (Up/Down): 0 / 13
HEC Errors (Up/Down): 0 / NA
BT Speedchecker would not run

[#11]

This recent windy weather has resulted in audible interference on the phone, and even loss of dialtone. Frankly, I'm amazed that the broadband link is working at all.
I'll chase the fault as a line fault with my current Phone provider (Orange) and see where I get to.
Still running at a usable 170KB/s this morning, so far better than the 0.3mbps I was suffering a while back.
Adam

[#12]

Thanks for the update Adam,
I've given your line the once over.  We can see that the connection is dropping out and the line speed is fluctuating wildly which is why the IP profile has also been fluctuating.  See the last 7 days below:

Whilst there is a telephone fault open against your circuit we cannot investigate a broadband issue.  Please let us know the outcome of your open telephone problem with Orange and let us know if you need us to investigate further.

[#13]

Line has been up for over 4 days now, but only sync'd at 160k
Download speedachieved during the test was - 120 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
BT Engineer coming this morning.

[#14]

Alex - I have posted an update on fault #45398714
In short, the BT guys have been and worked on the above-ground sections of the line. The line sounds clear and the modem has sync'd at 3232K, but I'm currently stuck on 135K IP Profile.
Can you ask for a retrain on the line or are we stuck with a 72 hour wait until we know if they've fixed the fault?
Adam

[#15]

Hi there,
It's definitely better to wait and confirm the line is stable, you might accelerate the profile uplift by resyncing once a day around lunchtime (if you disconnect via the router's interface before powering off and on again it won't be seen as a forced disconnect by the exchange) though if it hasn't uplifted within a couple of days then we'll definitely reset the SNR for you.
Hope that helps,