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Slow internet

Sug12340
Newbie
Posts: 1
Registered: ‎07-05-2022

Slow internet

Why on most evenings my internet speed goes from over 50mbps to about 17mbps not happy when I’m paying for over 50mbps
4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,943
Thanks: 5,323
Fixes: 421
Registered: ‎30-06-2016

Re: Slow internet


Moderators Note

This topic has been moved from ADSL Broadband to Fibre

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

RealAleMadrid
Aspiring Hero
Posts: 2,762
Thanks: 1,433
Fixes: 59
Registered: ‎07-07-2009

Re: Slow internet

@Gel @The information in your link is outdated and not relevant to FTTC connections. If the OP has consistent slowdowns at peak times which is unusual on FTTC a possible cause is congestion in the backhaul at the exchange known as a hot VLAN. The problem is Openreach will never admit it without a lot of pressure from Plusnet.

@Sug12340  What are you speeds like early in the day and what are your router sync speeds, from the diagnostics page on your Hub or whatever router you are using?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Slow internet

Hi there,

I'm really sorry to see you're having speed issues.

If you can PM me your account username, I'll be happy to take a look at that for you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet