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Slow download speed

Troypowell42
Newbie
Posts: 2
Registered: ‎04-08-2024

Slow download speed

I've been contracted for little under two years and my mbps is significantly lower than I'm guaranteed
4 REPLIES 4
jab1
Legend
Posts: 18,925
Thanks: 6,210
Fixes: 286
Registered: ‎24-02-2012

Re: Slow download speed

A little more detail would help us to help you. What is you minimum guaranteed speed, what are getting (over WiFi or Ethernet)?

John
Troypowell42
Newbie
Posts: 2
Registered: ‎04-08-2024

Re: Slow download speed

I use the Ethernet cable and I receive on average 7 mbps however my contract is for a guaranteed minimum of 36mbps
jab1
Legend
Posts: 18,925
Thanks: 6,210
Fixes: 286
Registered: ‎24-02-2012

Re: Slow download speed

OK - you have a fault - contact Customer Support tomorrow (0330 123 9123)

John
James30
Plusnet Help Team
Plusnet Help Team
Posts: 478
Thanks: 154
Fixes: 32
Registered: ‎19-04-2023

Re: Slow download speed

@Troypowell42  Hi, before we get stuck in can you reboot the router and test the speed with an ethernet cable because your router has experienced a reboot for at least 37 days?

 

If issues persist can you send in a picture of the back of the router and phone socket please or we can ring you to go through everything in one go.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team