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Slow and unreliable

blackbolt
Dabbler
Posts: 10
Thanks: 2
Fixes: 1
Registered: ‎26-01-2017

Slow and unreliable

Used to get 1.8mb downloads. Now the speed is about 1.5mb at most and it drops speed frequently during downloads to like 0.25mb. A few disconnects too.

 

Router speeds 

Speed test 

2 REPLIES 2
jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Slow and unreliable

Welcome to the forums, @blackbolt . Based on the above, you do have a problem, but we need a a little more information.

 If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.Sight of the HelpDesk page, under the Troubleshooting tab on your router homepage - with personal information redacted - is very useful.


It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

It may be an idea to also report your lines capabilities - please post your results from THIS site, but ensure your phone number is obscured/hidden.

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

If you decide to also post on the Twitter/Facebook accounts and get a response from there, please come back here and say so.

John
Baldrick1
Moderator
Moderator
Posts: 11,711
Thanks: 5,204
Fixes: 419
Registered: ‎30-06-2016

Re: Slow and unreliable

@blackbolt 

Are you testing over a wireless link? If so, what speed are you getting using a computer connected to your hub using an Ethernet cable?

Which Hub have you got?

It could be that your Hub is not properly configured, try this:

  1. Factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
  2. Leave it 10 minutes or so and see if that fixes it,

If that doesn’t work:

  1. Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
  2. On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s setup@plusdsl.net then it hasn’t configured itself.
  3. Remove the DSL cable.
  4. Change the username to your account username in the form <username>@plusdsl.net.
  5. Enter your account password.
  6. Plug the DSL cable back in.
  7. If it doesn’t try to connect select Connect (again you may need to look through he pages to find it).

Let us know how you get on.

Moderator and Customer
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