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Slow Upload Speeds

Hazel
Newbie
Posts: 9
Registered: 16-05-2013

Slow Upload Speeds

Hi
I received my broadband router yesterday and everything set up fine. logged into router today after noticing slow upload speeds

Link Information

Uptime: 0 days, 4:16:32
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 444 / 9,502
Data Transferred (Sent/Received) [MB/MB]: 378.73 / 347.83
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 16.8 / 32.0
SN Margin (Up/Down) [dB]: 30.4 / 2.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 13,081 / 0
FEC Errors (Up/Down): 0 / 122,795,384
CRC Errors (Up/Down): 3 / 44,528
HEC Errors (Up/Down): 1 / 231,895
Any help with this would be great thanks.
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Slow Upload Speeds

Hi Hazel,
I can get an order placed for you tomorrow to get your upload speeds uncapped. It is likely that the order will complete on Monday for you.
I'll pop a note on your account once I've placed the order tomorrow and I'll update this thread Smiley
Chris Pettitt
Cloud Environments Engineer
Hazel
Newbie
Posts: 9
Registered: 16-05-2013

Re: Slow Upload Speeds

Hi Chris
Thanks very much for your help and speedy customer service.
Community Veteran
Posts: 4,839
Thanks: 118
Fixes: 24
Registered: 14-07-2009

Re: Slow Upload Speeds

Repeats of this thread crop up time and time again.  Why does everyone have to start with a capped upload speed? 
Community Gaffer
Community Gaffer
Posts: 5,101
Thanks: 426
Fixes: 5
Registered: 04-04-2007

Re: Slow Upload Speeds

We built it that way 4 years ago because our testing those that uncapped let to more unstable lines.  Uncapped is a lot better now, but we haven't managed to change the product type to provision them uncapped yet.  It's on a list to do.
We are working through and uncapping anyone who is still capped as well.
Kelly Dorset
Broadband Service Manager
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Slow Upload Speeds

@Hazel
I've placed an order for your upload speeds to be uncapped, that should complete on Monday for you.
Please let us know if there is anything else we can help with Smiley
Chris Pettitt
Cloud Environments Engineer