Slow Upload Speeds

[#1]

Hi
I received my broadband router yesterday and everything set up fine. logged into router today after noticing slow upload speeds

Link Information

Uptime: 0 days, 4:16:32
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 444 / 9,502
Data Transferred (Sent/Received) [MB/MB]: 378.73 / 347.83
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 16.8 / 32.0
SN Margin (Up/Down) [dB]: 30.4 / 2.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 13,081 / 0
FEC Errors (Up/Down): 0 / 122,795,384
CRC Errors (Up/Down): 3 / 44,528
HEC Errors (Up/Down): 1 / 231,895
Any help with this would be great thanks.

[#2]

Hi Hazel,
I can get an order placed for you tomorrow to get your upload speeds uncapped. It is likely that the order will complete on Monday for you.
I'll pop a note on your account once I've placed the order tomorrow and I'll update this thread

[#3]

Hi Chris
Thanks very much for your help and speedy customer service.

[#4]

Repeats of this thread crop up time and time again.  Why does everyone have to start with a capped upload speed? 

[#5]

We built it that way 4 years ago because our testing those that uncapped let to more unstable lines.  Uncapped is a lot better now, but we haven't managed to change the product type to provision them uncapped yet.  It's on a list to do.
We are working through and uncapping anyone who is still capped as well.

[#6]

@Hazel
I've placed an order for your upload speeds to be uncapped, that should complete on Monday for you.
Please let us know if there is anything else we can help with