Slow Speeds after move from Sky to Plusnet
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Re: Slow Speeds after move from Sky to Plusnet
11-09-2013 10:54 PM
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Can you please arrange an SNR reset?
BT callout is cancelled due to something coming up at work.
Out of interest I purchased a new Plusnet TG582N router and it came today so i have it up and running at the moment (since around 9pm) and want to see if the line is any better with that in place.
Cheers,
Luke.
Re: Slow Speeds after move from Sky to Plusnet
12-09-2013 11:03 AM
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Re: Slow Speeds after move from Sky to Plusnet
12-09-2013 11:17 AM
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I will reply again Sunday evening to request the SNR reset. Let me know if that isn't a sufficient amount of time to monitor the connection.
Re: Slow Speeds after move from Sky to Plusnet
12-09-2013 12:10 PM
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<img src="http://community.plus.net/visualradius/generated/image13789842299532.png"/>
Re: Slow Speeds after move from Sky to Plusnet
14-09-2013 11:55 AM
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I've noticed a definite improvement since i've been using the plusnet router.
No DSL dropouts noticed, and uptime is looking solid.
Could you do the SNR reset for me please?
Thanks,
Luke.
Re: Slow Speeds after move from Sky to Plusnet
16-09-2013 10:11 AM
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Quote from: luke222010 Could you do the SNR reset for me please?
Done.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Slow Speeds after move from Sky to Plusnet
18-09-2013 7:07 PM
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Can you post a graph of my connection please to confirm it is more stable?
I can't see any drop in dsl connection apart from when the SNR reset was done, but I am seeing quite a few of these in the event logs:
Warning Sep 18 15:23:01 PPP link down (Internet) [87.115.96.219
Are these cause for concern?
Under "Internet" under the "Broadband Connection" section on the router console, this isn't as stable as the DSL side, the uptime seems to reset quite a few times a day, for instance, it is at around 22 minutes right now whereas DSL is reported to be up for 2 days 8 hours
Thanks,
Luke.
Re: Slow Speeds after move from Sky to Plusnet
19-09-2013 10:49 AM
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<img src="http://community.plus.net/visualradius/generated/image13795840266102.png"/>
Could you reply to your ticket and we'll get this picked up with our faults team.
Re: Slow Speeds after move from Sky to Plusnet
19-09-2013 11:13 AM
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I'm not available for the following week for a BT visit so what I'll do is plug the router into the master socket and replace all filters throughout the house for the next week and then request a connection graph to see if there is any improvement.
If not then I'll then go back to the support team.
Thanks
Luke
Re: Slow Speeds after move from Sky to Plusnet
19-09-2013 11:16 AM
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Re: Slow Speeds after move from Sky to Plusnet
19-09-2013 11:25 AM
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Re: Slow Speeds after move from Sky to Plusnet
19-09-2013 11:28 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow Speeds after move from Sky to Plusnet
19-09-2013 11:32 AM
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Re: Slow Speeds after move from Sky to Plusnet
19-09-2013 11:40 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow Speeds after move from Sky to Plusnet
19-09-2013 11:43 AM
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