Slow Speed for Over a Year - help!
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- Re: Slow Speed for Over a Year - help!
Re: Slow Speed for Over a Year - help!
29-03-2009 9:57 PM
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Re: Slow Speed for Over a Year - help!
29-03-2009 10:32 PM
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Even better when you go to bed can you remove the phone and resync the router - it should give a better speed then leave the router on overnight without a phone connected and see if it loses sync
Re: Slow Speed for Over a Year - help!
30-03-2009 1:11 AM
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Re: Slow Speed for Over a Year - help!
30-03-2009 2:29 AM
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well when I first saw your test results, I thought that's nailed part of it - faulty NTE2000, however your reply #13 killed that one. So we left with faulty rear of Master LineBox, Faulty Line or Fault at the exchange - on the assumption that the DECT phone isn't causing a problem (didn't get it at around the time your problems started by any chance?). Anyway to rule it out, you must try a corded phone.
Second point, I wasn't going to mention this sooner because it was important to see the test results first - this reported DS attenuation of 60dB, confirmed by two routers as well as a PN test. Well, there is no way you could have had a 2M fixed service with that attenuation. The attenuation should be in the low 40's, which means on a maxDSL service you should be able to sync upto around 7M on a good line. (Even on current figures you should get 2.5M or thereabouts). You are also quite right not wanting you fault threshold reset.
If the results from the last test Jim suggested, and also using a corded phone confirm what we have seen already, you need to update you ticket in the morning, with the following information -
That you have carried out tests at the test socket using two different routers, both initially synced at 1284 then there was a loss of sync and it resynced at 135. You have no extension wiring and a NTE2000 faceplate supplied and fitted by BT. The results indicate that the fault is either the rear of the Master LineBox, the Line to the Exchange, or at the exchange. Furthermore, before you moved to PN you were on a 2M fixed rate service which could only have been supplied with a line attenuation in the low 40's. Yet another clear indicator of a fault which is unrefutably BT's responsibility. PN should now ensure that having already had 2 engineer visits that this is escalated to a more senior level at BT so that a proper investigation and repair of the line is undertaken forthwith.
Hopefully James will see all this and ensure it is progressed. Quoting the ticket number here, may also help.
Re: Slow Speed for Over a Year - help!
30-03-2009 9:05 AM
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Quote from: RobS2 A remote filter
Er, exactly what is that?
The whole idea of the Test Socket is that it disconnects all extension wiring when exposed ......
Re: Slow Speed for Over a Year - help!
30-03-2009 4:35 PM
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I have attached a link:
www.adsl-filters.co.uk
Re: Slow Speed for Over a Year - help!
04-04-2009 10:05 PM
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Re: Slow Speed for Over a Year - help!
28-04-2009 9:54 AM
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What does the following mean in English:
clear rejected as circuit is syncing below FTR - however this will be and SFI repeat visit (multiples) and as cse cpe attained 2.3MB and an alternative device has been provided - then discussion with SFI will be require.d Line route seems to have been shortened previously as well.
Re: Slow Speed for Over a Year - help!
28-04-2009 10:02 AM
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SFI = BT Engineer
CPE = Customer Premises Equipment (Router)
Basically it's saying that the speed is still slow despite multiple engineer visits and the cable length has already been shortened. We're waiting on BT next course of action.
Re: Slow Speed for Over a Year - help!
28-04-2009 1:09 PM
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I can think of another meaning for SFI but it's unprintable
Re: Slow Speed for Over a Year - help!
28-04-2009 1:11 PM
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Re: Slow Speed for Over a Year - help!
20-05-2009 9:04 PM
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Re: Slow Speed for Over a Year - help!
21-05-2009 2:45 AM
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Re: Slow Speed for Over a Year - help!
21-05-2009 6:39 PM
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Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 576 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 167 kbps
I'll post the router stats later this evening. When the new router was installed it initially syncd at 1800+, but has since dropped back.
Re: Slow Speed for Over a Year - help!
21-05-2009 7:50 PM
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ADSL Link Downstream Upstream
Connection Speed 576 kbps 448 kbps
Line Attenuation 63 db 15.5 db
Noise Margin 5 db 13 db
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- Re: Slow Speed for Over a Year - help!