Slow Download Speed
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- Re: Slow Download Speed
Slow Download Speed
13-05-2016 8:20 PM
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Plusnet tells me that my download speed is 11.4mb. I done a speedtest with B.T. just now and they say my speed is actually 4.2mb. Who is telling the truth. I have just done speeedtests with others online and it is always coming back as 4.2mb. My broadband is very slow.
Re: Slow Download Speed
13-05-2016 8:35 PM
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Hi @shivers
The BTW speedtest is the one that Plusnet will ask you to use if you raise a fault, so that is the one you can go by.
Have you ran the further diagnostics test at BTW which shows your BT IP Profile? Don't change anything on your router even if it asks you to as that changes the network from Plusnet to BT so is not a valid result.
Also the last test ran at the BTW test site can be accessed by Plusnet and it is worth pointing Plusnet to it, if you log a fault.
Another reliable UK speed test is http://thinkbroadband.com if you want a second option.
The fault finder is https://portal.plus.net/apps/kbdfaults if you need it.
Re: Slow Download Speed
14-05-2016 12:49 PM
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Thanks all who replied. Tried all recommended and now getting 6.91 donload and .98 upload on some going down to 4.2 upload with ookla. Really pathetic. In all other ways PLUSNET has been great and I hope they can sort this.
Re: Slow Download Speed
16-05-2016 10:44 AM
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Now getting 11.07 and 0.89.
Re: Slow Download Speed
16-05-2016 2:51 PM
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Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.
Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!
Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow Download Speed
19-05-2016 2:38 PM
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Sorry townman. It is not that I dont want to post them, I don`t know how to. I have a brain tumour and find it difficult.
Re: Slow Download Speed
19-05-2016 11:48 PM
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The links I gave you take you straight to most of the information you need.
The screens displayed can be copied and pasted into a reply here.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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