Sky Broadband LLU to Plusnet Fibre
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Sky Broadband LLU to Plusnet Fibre
23-03-2013 8:46 AM
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I'm currently on Sky Broadband LLU and placed an order for Plusnet Fibre last night. During the order process it asked for a MAC code, which I didn't have.
The order has been placed and since then I've seen no further asking for a MAC code. Do I need one for the order to continue or can Plusnet do it without? Sky are trying to tell me I don't need a MAC code, but I have a feeling they are just trying to stall me.
Thanks
David
Re: Sky Broadband LLU to Plusnet Fibre
23-03-2013 9:26 AM
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Re: Sky Broadband LLU to Plusnet Fibre
23-03-2013 2:44 PM
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I know not providing a MAC is nonsense for a bog standard adsl connection, but I wondered as it was LLU and they provide the line that they were telling the truth?
I am switching to Plusnet Fibre + Phone line with plusnet. It's at the:
Checking your details
We're gathering details about your account so we can place your broadband order.
stage of the order - I assume it won't progress till I provide a MAC code?
David
Re: Sky Broadband LLU to Plusnet Fibre
23-03-2013 2:55 PM
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Quote Simultaneous Provide
Leaving a fully unbundled service such as Sky or TalkTalk, requires you to co-ordinate the provision of a new telephone line rental and broadband service.
The cost for the new telephone line rental service can be as high as £125, but many providers of line rental have offers running, or you can sign up for a longer term which reduces the cost considerably.
The method you are using is known as a Linked Order Process, and relies upon the new provider(s) placing a provision order for the telephone line rental and then giving you the customer a Linked Order Reference Number (LORN) which can then be passed to your chosen broadband provider. It is then used internally by Openreach to link the two orders together.
The use of a LORN overcomes the presence of tags, which result in a broadband order being rejected, and then a lengthy wait for the Openreach databases to update to reflect the true provider of the telephone line rental. This is why some people have a gap of a week or more when leaving companies like Sky and TalkTalk.
In some cases the actual move of the telephone service can happen early, and if this happens even when a LORN was assigned to the orders, Openreach should then provide the broadband service within 5 working days.
Re: Sky Broadband LLU to Plusnet Fibre
23-03-2013 8:10 PM
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I've left a support ticket with Plusnet for them to clarify.
Re: Sky Broadband LLU to Plusnet Fibre
23-03-2013 8:18 PM
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Bob
Re: Sky Broadband LLU to Plusnet Fibre
23-03-2013 8:54 PM
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Quote from: bobprew I switched from SKY LLU (Phone and ADSL Broadband) to Plusnet phone and fibre broadband and did not contact SKY at all. Plusnet handled the transfer from their end, no MAC code was required. It took a total of 14 days to complete without any problems.
Bob
Out of interest was you without phone and broadband in those 14 days if so how long
Re: Sky Broadband LLU to Plusnet Fibre
24-03-2013 7:09 AM
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08.00 SKY phone and Broadband disconnected. Phone line goes dead.
15.00 Plusnet phone line activated. Number transferred, incoming and out going calls working.
16.15 Open Reach engineer arrives. Installs BT/OR Fibre Modem. Connects Plusnet router.
16.30 66 Mb fibre broadband working.
So all within one working day !
Bob
Bob
Re: Sky Broadband LLU to Plusnet Fibre
24-03-2013 8:07 AM
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Re: Sky Broadband LLU to Plusnet Fibre
25-03-2013 12:06 PM
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Welcome to Plusnet and our community forums.
I can see that you've provided us with a MAC key and your installation is booked in for the 4th April, we're awaiting confirmation on that date which shouldn't take too long when we'll then confirm that with you.
Give me a nudge if you need anything.
Chris
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