Sites, ftp and email access blocked?
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Sites, ftp and email access blocked?
06-06-2012 10:22 PM
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I have had a problem downloading emails from a Dark Group hosted site -my busness site- from this morning and not only that I cannpt access the webmail or ftp. I have been in touch with the Dark group and they say there is nothing wrong their end, but support at plus say nothing is wrong here either. I have tried accessing my client sites using the plusnet isp network but not able to. If I use a bt isp network I am able to access the sites and webmail. Has anyone any idea what is going on...?
Re: Sites, ftp and email access blocked?
06-06-2012 10:57 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Sites, ftp and email access blocked?
06-06-2012 11:10 PM
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Re: Sites, ftp and email access blocked?
06-06-2012 11:14 PM
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You can monitor the gateway using http://usertools.plus.net/@gateway
If it is the same issue as that preventing access to some websites you can see some gateways that work/don't work in this topic: http://community.plus.net/forum/index.php/topic,105307.0.html
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Sites, ftp and email access blocked?
06-06-2012 11:30 PM
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I'm not sure what to do with the other stuff you mentioned... I just wonder what would happen if my parents had this issue, they would be totally screwed, however I digress.
What is 20CN/21CN? I'm not on fibreoptic access, so can I assume it is 20CN/21CN.
I could access FileTube's page, and Which gateway gave me pcl-ag01
Re: Sites, ftp and email access blocked?
07-06-2012 12:46 AM
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Tracing route to victoria.dg.net.uk [91.208.114.13]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms voyager.home [192.168.1.1]
2 48 ms 45 ms 48 ms lo0-central5.pcl-ag01.plus.net [195.166.130.86]
3 46 ms 44 ms 44 ms 84.93.255.75
4 80 ms 46 ms 47 ms ae3.pcl-cr02.plus.net [195.166.129.42]
5 45 ms 46 ms 46 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 47 ms 46 ms 50 ms linx-226.as13213.net [195.66.236.19]
7 46 ms 45 ms 46 ms 83.170.70.230
8 47 ms 47 ms 46 ms dc5.as13213.net [83.170.70.134]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Doesn't this indictae it is reaching outside the PN network...?
Re: Sites, ftp and email access blocked?
07-06-2012 1:54 AM
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C:\>tracert victoria.dg.net.uk
Tracing route to victoria.dg.net.uk [91.208.114.13]
over a maximum of 30 hops:
1 84 ms 88 ms 99 ms 192.168.1.254
2 28 ms 27 ms 25 ms lo0-central2.pcl-ag08.plus.net [195.166.130.71]
3 26 ms 26 ms 25 ms gi7-11-882.pcl-gw02.plus.net [84.93.255.43]
4 45 ms 26 ms 25 ms ae3.pcl-cr02.plus.net [195.166.129.42]
5 50 ms 49 ms 74 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 26 ms 26 ms 25 ms linx-226.as13213.net [195.66.236.19]
7 26 ms 36 ms 27 ms 83.170.70.238
8 26 ms 25 ms 27 ms dc5.as13213.net [83.170.70.138]
9 25 ms 23 ms 24 ms victoria.dg.net.uk [91.208.114.13]
Trace complete.
Re: Sites, ftp and email access blocked?
07-06-2012 9:19 AM
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Re: Sites, ftp and email access blocked?
07-06-2012 10:14 AM
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Quote from: AndyDOHD What is 20CN/21CN? I'm not on fibreoptic access, so can I assume it is 20CN/21CN.
20CN are the older exchanges which only offer ADSL1 up to 8Mb speeds.
21CN are the upgraded exchanges which offer ADSL2+ up to 20Mb speeds.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Sites, ftp and email access blocked?
07-06-2012 10:19 AM
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I suggest you send Dark group a copy of your tracert and a copy of spraxyt's - it definitely looks like the problem is at their end.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Sites, ftp and email access blocked?
07-06-2012 5:10 PM
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Re: Sites, ftp and email access blocked?
07-06-2012 5:14 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Sites, ftp and email access blocked?
07-06-2012 5:53 PM
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Tracing route to victoria.dg.net.uk [91.208.114.13]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms RTA1335.home [192.168.1.1]
2 40 ms 36 ms 33 ms lo0-central4.ptn-ag03.plus.net [195.166.130.79]
3 35 ms 33 ms 34 ms gi2-24-342.ptn-gw02.plus.net [84.93.253.51]
4 33 ms 34 ms 34 ms ae3.ptw-cr02.plus.net [195.166.129.34]
5 37 ms 34 ms 34 ms linx-226.as13213.net [195.66.236.19]
6 36 ms 34 ms 34 ms 83.170.70.238
7 37 ms 35 ms 33 ms dc5.as13213.net [83.170.70.138]
8 35 ms 34 ms 34 ms victoria.dg.net.uk [91.208.114.13]
Trace complete.
Re: Sites, ftp and email access blocked?
07-06-2012 5:55 PM
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I have used a second computer sharing the plusnet connection and have all the same issues.
I have just used a tracert on my wife's non plusnet access and despite timing out on hops 2 to 8, on hop 9 the final destination was reached. So surely this points out that it is possible to connect to the servers when not using plusnet.
Re: Sites, ftp and email access blocked?
07-06-2012 10:31 PM
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