Shockingly Slow Internet

[#1]

My broadband connection (unlimited fibre extra) has been appalling lately. It frequently drops out, and the connection speed is terrible - I’ve just run the Plusnet speed test, and it came up as 2.8mbps. I can barely use streaming services and games are basically a non-starter.

Fairly sure this isn’t anywhere close to the minimum speed guarantee.

Some help would be very much appreciated.

[#2]

Hey @Jamesdavies85 👋

I have run some tests on your line to take a look into these dropouts and speed issues, and I have found that there is a fault on the line that is causing these issues. I did attempt to call you, however I failed to reach you. I have opened a ticket on your account if you can reply with some dates you are free for an appointment that would be great looking forward hearing back from you.

Here is the ticket: https://www.plus.net/wizard/?p=view_question&id=247809112