I have only been a customer since around June this year, so this is a pretty disappointing experience so far.
The service kept dropping so an engineer came and changed the socket (?)
All has been reasonably fine since then with the occasional restarts needed.
The became more frequent this month so I raised the issue, they could see it was happened and sent a boost (?) this stabilised the connection for about 2 days so they closed the fault.
2 days in a row since they closed the fault, I have returned home from work to no wifi and my router's light being a solid red. Nobody is in during the day and all appliances are off until I get home. Why would this be happening?