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Router keeps dropping out

William72
Newbie
Posts: 2
Registered: ‎26-03-2023

Router keeps dropping out

Hello all, just recently, let's say the past week my router has started dropping out and going through it whole orange flashing light, orange light, blue light procedure up to and possible more than ten times a day. If it is doing any "heavy lifting" such as me playing a game on my PS5 or steaming on my TV it will drop out regularly, this is now becoming unbearable. I have checked all connections and my main telephone socket and all seems to be ok. Any suggestions as to what I can try next? I've searched a few forums and there is a suggestion it's a router problem.
Many thanks,
William.
6 REPLIES 6
Mr_Paul
Seasoned Pro
Posts: 593
Thanks: 206
Fixes: 11
Registered: ‎07-06-2022

Re: Router keeps dropping out

Assuming FTTC or ADSL - not Fibre to the Premises?

Have you tried a "Quiet Line Test"?

Plug a corded phone in to the master phone socket, dial 17070, select option 2.

Apart from the occasional announcement, there should be absolutely no noise/sound at all.

 

jab1
Legend
Posts: 17,429
Thanks: 5,674
Fixes: 260
Registered: ‎24-02-2012

Re: Router keeps dropping out

And if that passes, come back and say so. My suspicion is that there is a problem in the BT/OR network.

John
William72
Newbie
Posts: 2
Registered: ‎26-03-2023

Re: Router keeps dropping out

Thanks for the quick response, I shall definitely give that a try, I just need to dig my corded phone out of the attic!
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Router keeps dropping out


Moderators Note

This topic has been moved from My Router to Broadband

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Router keeps dropping out

Hey there @William72 did you manage to dig the phone out at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Dan_the_Van
Aspiring Hero
Posts: 2,760
Thanks: 1,321
Fixes: 84
Registered: ‎25-06-2007

Re: Router keeps dropping out

@William72

Do you have a Hub One?

As the "light going through it whole orange flashing light, orange light, blue light procedure"  is likely to be the Hub One restarting which could be caused by a watchdog reset.

From the Hub home page navigate to >Troubleshooting >Event log and look for message

Boot reason: watchdog reset (cause: 0xn) where n = 0,1,2 or 3

This message should be around a time you noticed the Hub last failed.

If you are seeing this message then indeed the Hub needs replacing

HTH

Dan