Router Not Arrived

[#1]

Hi.
I'm a new customer and engineer is coming on Friday to install.
Landlord has confirmed that the router is still not there.
I'm a little concerned as I work from home so not having the router is going to really affect me if the broadband can be set up!
Called customer services who said I should receive a tracking order when it's posted out. However, I have had no tracking number at all.
Please advise!

[#2]

Afternoon @magpiejoy 

I'm really sorry to hear your router hasn't arrived yet and for how long it's taken to get back to you.

From what I can see the router was dispatched yesterday and has been delivered today.

Let me know if this isn't the case