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Router Not Arrived

Posts: 1
Registered: ‎15-05-2023

Router Not Arrived

I'm a new customer and engineer is coming on Friday to install.
Landlord has confirmed that the router is still not there.
I'm a little concerned as I work from home so not having the router is going to really affect me if the broadband can be set up!
Called customer services who said I should receive a tracking order when it's posted out. However, I have had no tracking number at all.
Please advise!
Plusnet Help Team
Plusnet Help Team
Posts: 8,874
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Router Not Arrived

Afternoon @magpiejoy 

I'm really sorry to hear your router hasn't arrived yet and for how long it's taken to get back to you.

From what I can see the router was dispatched yesterday and has been delivered today.

Let me know if this isn't the case


If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team