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Route flashing

RyanL987
Grafter
Posts: 26
Thanks: 2
Registered: ‎07-04-2020

Route flashing

Currently have no internet with the router flashing red.
I have reset the box and unplugged it also but it hasn't worked.

What else should I do now?
Thanks
7 REPLIES 7
jab1
Legend
Posts: 17,300
Thanks: 5,583
Fixes: 259
Registered: ‎24-02-2012

Re: Route flashing

Is your phone line clear? - Dial 17070 and select option 2 -  there should be no noise apart from the regular 'Quiet Line Test' message. Have you recently suffered from thunder/lightening - which may have damaged overhead cables?

John
RyanL987
Grafter
Posts: 26
Thanks: 2
Registered: ‎07-04-2020

Re: Route flashing

Thanks for the speedy reply. I don't own a telephone to make that test.

Lost Internet before we had thunder and lightning this afternoon.
jab1
Legend
Posts: 17,300
Thanks: 5,583
Fixes: 259
Registered: ‎24-02-2012

Re: Route flashing

Telephones (cheap ones can be obtained from the likes of Argos) are essential tools when you are on an ADSL/FTTC connection, but no matter.

Assuming you know your phone number, enter it into this link: Zen Broadband Status , and see if there is an OpenReach issue in your area.

If not, contact Plusnet and report your problem.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 583
Fixes: 99
Registered: ‎27-11-2020

Re: Route flashing

I found a fault on the external line @RyanL987 it is a disconnection somewhere. It should be fixed within 72 hours.

 

Let me know if not.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
RyanL987
Grafter
Posts: 26
Thanks: 2
Registered: ‎07-04-2020

Re: Route flashing

Hi Will,
I don't believe the issue has been sorted as my camera hasn't come back online yet.
Luckily I'm away with work ATM but will need my internet back for Friday.

Is there any update please?
Thanks
RealAleMadrid
Aspiring Hero
Posts: 2,740
Thanks: 1,415
Fixes: 59
Registered: ‎07-07-2009

Re: Route flashing

@RyanL987  It's only 25 hours since Will posted, I think you will have to wait a bit longer, it might be fixed by Friday if you are lucky.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 583
Fixes: 99
Registered: ‎27-11-2020

Re: Route flashing

No update as of yet but like @RealAleMadrid said it will be closer to Friday that it will come back on. 13/07/23 23:59:59 is the exact ERT

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team