HELP system woes

[#1]

I'm trying to report my broadband issue but if I text HELP during opening hours I get no response, but trying it outside of hours I get a response to say it's closed but the message will be picked when open again. My account includes my mobile number in the mobile field so the account matches the phone I texted from.

I'm trying to rule out router issues by getting a line check done. I get no connection at all, the WAN light never even tries to light when rebooting the router. Same when doing a factory reset and adding on the plusnet DSL settings. Changed the DSL cable to the 5C Master socket but no difference. I guess the filter in the master socket could be dead. 

Going to give it another shot tomorrow morning but please plusnet what am I doing wrong? I've been without broadband for over 2 weeks now.

[#2]

@jamoleo Try ringing in?

[#3]

Hey @jamoleo  I've run a test on your line and it's showing there is a possible fault with your landline, which we don't supply. Have you tested the landline phone to see if this is working and if there is no noise on the line? 

[#4]

Hi Claudia,

Apologies for the response delay - the landline phone is working perfectly but the DSL connection is dead. Managed to try a new router but it's exactly the same.

Will call BT in the morning I guess

[#5]

Hey there @jamoleo did you manage to get through to BT at all?