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Revisiting getting my connections fixed up

dcdc
Grafter
Posts: 26
Thanks: 6
Registered: ‎13-01-2018

Revisiting getting my connections fixed up

I posted this a while ago and failed to reply to plustnet et al as I was quite busy and basically, despite the wires looking terrible, things have been working.

https://community.plus.net/t5/Broadband/What-to-do-and-who-to-speak-to-improve-this-wire-connectivit...

Having various construction works done now and the connection is obviosly quite fragile as it cuts out occasionally. 

I would like to book someone (plusnet? openreach?) to review all the connections once the works are done (prob Feb 27 onward). There are a number of legacy connections coming in and I'm not sure wer are on the best one.

What is the best way to contact?

7 REPLIES 7
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Revisiting getting my connections fixed up

Hey there @dcdc 

 

How's this week treating you? You having a good one? 

If you drop me a line when you the construction work is done, I can book an engineer in for you if needs be. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
dcdc
Grafter
Posts: 26
Thanks: 6
Registered: ‎13-01-2018

Re: Revisiting getting my connections fixed up

I think now is good. Basically through the rough phase.

So there are two issues:

a) existing connection id dodgy (one wire only left, looks home made or something) and cuts out if anyone moves anything near the incoming box.
b) we are have many incoming wires on the front (where the work is done) and are not sure exactly which cables are in use, not are we sure that the connection currently used for the broadband is actually the best choice.

I'm not sure who does what services here. And I'm not sure if we are able to make a judgement call and try cutting a cable we think is unused (looks like phone?) or if that is considered damaging properly owned by some other entity.

dcdc
Grafter
Posts: 26
Thanks: 6
Registered: ‎13-01-2018

Re: Revisiting getting my connections fixed up

An engineer is booked to visit tomorrow. I know nothing of what they will be able to do or fix or if they can suggest how to deal with testing wires outside still.

dcdc
Grafter
Posts: 26
Thanks: 6
Registered: ‎13-01-2018

Re: Revisiting getting my connections fixed up

FWIW engineer came (two actually, one newer trainee and a senior one) and they went above and beyond. Found multiple issues with the previous install and traced wires. Very thankful and impressed!

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Revisiting getting my connections fixed up

Great stuff @dcdc 

I've run a quick test and everything looks good from our end.

If you have any further issues please let us know 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dcdc
Grafter
Posts: 26
Thanks: 6
Registered: ‎13-01-2018

Re: Revisiting getting my connections fixed up

I'm seeing some losses and latency spikes that I think might be local to my device or the line. I *think* they start somewhere between one night ago and today (I was not online at home yesterday to tell). 

Connections drops and goes offline. I can see errors in the router logs.

dcdc
Grafter
Posts: 26
Thanks: 6
Registered: ‎13-01-2018

Re: Revisiting getting my connections fixed up

The bot is currently running some tests. Router went offline a bit as the tests started. Seeing up to 75% packet loss on the first hop.